It starts here. With Bendigo Bank... and you.
We've never been 'just a bank'. Just like you should never be 'just an employee'. We're united in our belief that in banking, better can be bigger, and together we're making it happen.
As Team Leader Retention, you will play a crucial role in nurturing and growing customer relationships to improve customer loyalty.
Responsible for executing strategic initiatives focused on minimising customer churn and enhancing customer retention, you will play a key role in ensuring customers choose to stay with BEN.
This role requires a leader with a customer‐centric mindset, collaborative leadership approach and ability to make data‐informed decisions while acting commercially to benefit both customers and the Bank.
In this dynamic and high‐impact role, you'll make your mark by:
* Utilising your leadership skills to develop and grow a specialised team of Retention Specialists.
* Execute retention strategies that align with the Banks strategic objectives, contributing to financial growth.
* Analyse customer insights from complaints, feedback, surveys, and performance data to identifying areas for service improvement to develop best practices for retaining customers.
* Build and maintain effective relationships with key stakeholders to understand business needs that will result in retention efficiency.
* Review, implement and refine processes and procedures and be accountable for their implementation.
What you'll bring to the role
To succeed in this role, we would love you to have:
* Strong leadership skills with an ability to coach and lead a team in virtual as well as remote environment.
* Ability to cultivate strategic relationships with exceptional communication and interpersonal skills.
* Effective presentation skills with an ability to deliver key insights and education to the broader network.
* Knowledge of Consumer markets, Banking Code of Practice, other relevant legislative & regulatory requirements.
* Formal Qualification in Business/ Finance or related discipline or equivalent experience, FSRA Tier 2 accreditation would be advantageous.
So, why work with us?
* Want big impact that matters? Here, you'll know your work directly benefits the customers and communities we all serve.
* Want to be more than just a number? Join a team that truly values you – and that gets more and more diverse every day.
* Want career opportunity AND flexibility? Achieve both here, where we know that balance and progression go hand in hand.
You'll also get access to a great range of benefits, including:
* Hybrid work? Flexible hours? Our flexible work options are designed to suit your life.
* Health and wellbeing support, including discounted gym memberships, private health insurance options, and our Employee Assistance Program (EAP) for you and your immediate family members.
We're making better, bigger. And we'll get there with you.
Could you be our newest Team Leader in Retention? Now's the time to set your sights even higher – on the future you and the future career you deserve.
We believe a diverse workforce supported by an inclusive culture is central to our success, and we actively encourage applications from those who bring diversity of thought to our business. We support candidate requests for adjustment to accommodate an illness, injury or disability to equitably participate in the selection process.
We are committed to responding to all candidates, regardless of the outcome of your application.
Please note shortlisting and interviews may take place prior to the advertised close date, so don't delay: apply now!
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