Job Summary
Europcar is recruiting a Sales & Customer Service Officer for our Brisbane Airport team on a full‐time basis. The role is customer‐focused, involves greeting customers, processing rental agreements, upselling products, and achieving sales targets.
Key Responsibilities
* Greet and assist customers in renting vehicles based on their preferences and needs.
* Process rental agreements accurately and efficiently.
* Promote and upsell additional products and services.
* Address customer inquiries and concerns promptly and professionally with a service‐first approach.
* Achieve or exceed individual and team sales targets.
* Inspect vehicles before and after rental periods, noting any damages.
* Maintain knowledge of current promotions, services, and products to support sales efforts.
* Build strong customer relationships to encourage repeat business and referrals.
* Detail and clean vehicles to business quality standards.
* Refuel and transport vehicles.
Qualifications & Requirements
* Previous experience in sales, customer service, or retail.
* Car rental experience is highly desirable.
* Excellent communication and interpersonal skills with a customer‐first mindset.
* Confidence in using computer systems and technology.
* Ability to work efficiently in a fast‐paced, high‐pressure environment.
* Flexibility to work on a rotating shift roster – 7 day shift work including weekends and public holidays.
* Valid Australian driver's licence with a clean driving record.
* Full working rights in Australia (current and ongoing).
* A positive, proactive and team‐oriented attitude.
Benefits
* Competitive hourly rate with shift loadings and uncapped incentives.
* Performance‐based incentive program.
* Six weeks' employer‐paid parental leave (in addition to government entitlements).
* Ongoing training and career development opportunities.
* Global brand opportunities across AU/NZ and beyond.
* Access to same‐day pay through a financial wellbeing partner.
* Referral bonuses and exclusive employee discounts (private health insurance, gym and more).
* 24/7 wellbeing support via EAP and the Calm App.
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