IP and Security Services and Access Technical Specialist
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Overview
The IP & Security Services and Access Technical Specialist plays a critical role in maintaining the performance, availability, and customer experience of the Optus Network. This is achieved through hands-on operational execution and the technical governance of suppliers, focusing on service assurance areas such as Change, Problem, and Incident Management. The role is part of a Tier 2 Network Operations team based in the Optus Network Operations Centre in Macquarie Park and involves 24x7 rostered coverage.
Location & Work Pattern
* Location: 100% on site at Macquarie Park, Sydney
* Work Pattern: Rotating shift roster, including morning, afternoon and night
Responsibilities
* Rapidly resolve complex network faults beyond the Managed Service's scope and manage critical incident escalations to minimise customer impact.
* Lead root cause analysis, implement permanent corrective actions, and participate in change governance including representation at Change Advisory Board meetings.
* Recommend and approve network design changes to improve service reliability and support the introduction of new technologies and products.
* Ensure planned network upgrades and deployments are aligned with quality and performance standards, and contribute to network expansion strategies.
* Work closely with Engineering, Vendors, and Managed Service Suppliers to align operational processes and architecture standards, ensuring technical supportability.
* Provide regular technical insights into KPIs and SLAs, identify performance gaps, and support resolution efforts through stakeholder collaboration.
* Drive continuous improvement initiatives through automation of incident management and alarm handling, while contributing to the evolution of operational tools and strategies.
Qualifications & Experience
* Extensive hands-on expertise in maintaining and troubleshooting multi-vendor (Cisco, Juniper, Nokia, Fortinet, Checkpoint, …) IP and security networks in a Tier 2 or Tier 3 environment.
* Solid understanding of service provider network design, routing and switching, and security practices.
* Experience with network automation tools such as Python and Ansible is desirable.
* High proficiency in IP/MPLS technologies (BGP, OSPF, IS-IS, Segment Routing) and troubleshooting large-scale IP/MPLS networks.
* Good understanding of DDoS protection, detection, and mitigation strategies.
* Cisco CCNP SP and above, and/or equivalent vendor certifications (Juniper, Nokia, etc.) are desirable.
* High-level proficiency in security technologies and configurations, particularly Fortinet and Check Point platforms.
* Experience with centralized policy management and log analytics (Forti Manager / Forti Analyzer, Check Point MDS/ MLM).
* Knowledge of IPSec/GTP tunnels, IPS, high-availability setups (FGCP, FGSP), and 2FA.
* Fortinet NSE (Security Operations) and above, and/or equivalent vendor certifications.
Benefits & Culture
* Supportive team and office environment with campus facilities, restaurants, cafes, gym, GP, and post office.
* Free Optus bus from Macquarie University Metro Station (morning and afternoon).
* Parental Leave up to 16 weeks (carer neutral).
* Competitive leave including two "Connected Leave" days.
* Access to learning resources and development opportunities.
* Employee networks and inclusion programs.
Diversity & Inclusion
Optus is committed to equal employment opportunity and inclusion. If you require adjustments or accessibility support during the recruitment process, please email AccessibleRecruitment@optus.com.au or call 1800 309 170. For more information on Diversity, Inclusion & Belonging at Optus, visit https://www.optus.com.au/about/inclusion-diversity.
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Information Technology
Industries
* Telecommunications
Curious about our culture? Go behind the scenes with our people by searching #OptusLife on LinkedIn.
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