Job Title: Technical Support Specialist
This role involves delivering customer-focused support via phone and email, managing incidents and service requests with high standards of service delivery.
Key responsibilities include providing responsive first-level ICT support, resolving technical issues, and escalating incidents as required.
The ideal candidate will have proven experience in a service desk or IT support environment, strong communication and problem-solving skills, and the ability to work both independently and within a team.
Responsibilities may include:
* Delivering proactive technical support
* Managing incident reporting and resolution processes
* Collaborating with internal teams for effective issue resolution
Our organization is committed to providing equal opportunities for all applicants. We welcome applications from diverse backgrounds and perspectives.
We are an equal opportunities employer and value diversity. If you're passionate about delivering exceptional customer experiences, please apply to this exciting opportunity.