Partnership Relations Officer - Customer Service
MONEYME Newcastle, New South Wales, Australia
Join or sign in to find your next job
Join to apply for the Partnership Relations Officer - Customer Service role at MONEYME
Partnership Relations Officer - Customer Service
MONEYME Newcastle, New South Wales, Australia
1 week ago Be among the first 25 applicants
Join to apply for the Partnership Relations Officer - Customer Service role at MONEYME
Acknowledgement of Country
MONEYME acknowledges Aboriginal and Torres Strait Islander peoples as the first people and Traditional Custodians of the land and waterways throughout Australia. We recognise their continued connection to culture, community and Country, and pay our respects to Elders past and present. View our journey towards reconciliation
Acknowledgement of Country
MONEYME acknowledges Aboriginal and Torres Strait Islander peoples as the first people and Traditional Custodians of the land and waterways throughout Australia. We recognise their continued connection to culture, community and Country, and pay our respects to Elders past and present. View our journey towards reconciliation
About MONEYME:
MONEYME is a founder-led digital lender and Certified B Corporation. We challenge the traditional ways of credit and simplify the borrowing experience with digital-first experiences that meet the needs of modern consumers. We offer a range of fast, flexible, and competitively priced products that span our customers’ credit lifecycle, including personal loans, credit cards, and car loans. We deliver unrivalled customer experiences powered by smart technology, speed and efficiency.
We are for ambitious Australians that expect more from life and the companies they engage with. We uphold a strong ethos of sustainability and hold ourselves accountable to the high standards of the B Corp movement. Our culture is energetic and driven, and we continually challenge the status quo… we’re nothing like your traditional finance institution. We have recently been certified as a B Corp and a Great Place To Work. We’re proud to have built a culture where people feel heard, cared for, and empowered to push boundaries. We wouldn’t be able to continually improve and grow as a company without our diverse and exceptional teams.
About the role:
Our Partnership Relations team is responsible for supporting our external partners - this includes (but is not limited to) Finance Brokers and Automotive Dealers. Their role is to be on the front line to answer calls, messages, and emails regarding frequently asked questions to do with our credit policy, provide information on the status of their clients applications and to provide excellent service. This role is important to the growth of the channel as it improves broker and dealer satisfaction and our customer experience.
A Partnership Relations Officer will be accountable for liaising between the broker / dealer partner and the credit / underwriting team to help increase the amount of loan approvals. This position is a customer service and solutions based relationship role that would suit someone who is a quick thinker, excellent communicator and enjoys growing a channel without having to be a sales person.
What we are looking for:
This role requires a combination of strong communication skills, proactive behaviour, and the ability to manage complex situations efficiently. The ideal candidate will possess a blend of interpersonal, analytical, and organizational abilities to excel in this dynamic environment.
To be successful in this role you must have the following:
* Passion to provide outstanding customer service.
* Outstanding communication skills - Both written and verbal.
* Ability to work autonomously, own and complete tasks.
* Have a positive, inclusive and collaborative approach to work.
* Ability to go above and beyond to help MONEYME clients and customers.
* Have the confidence to challenge and strive for continual improvement.
* Be a relationship builder with the ability to initiate and drive conversations.
* Strong time management and organisational skills.
At MoneyMe, we value:
* Strong teamwork skills, with the ability to collaborate within and across teams and functions.
* Ability to think creatively and problem solve when faced with new challenges.
* Ability to work independently & self-motivated.
* Strong time management skills with the ability to deliver quality work in an efficient manner.
* Ability to adapt to evolving priorities and deadlines and manage multiple projects at one time
What’s in it for you:
At MONEYME we believe in rewarding hard work. When the business is winning, so are you and we’re always investing in our employees to lead new projects and develop people’s careers. We have quarterly awards, events, bonuses and more.
Some of our perks and benefits we offer to our employees are:
* Up to 5 additional days of bonus leave per calendar year after 12 months of service for eligible employees.
* 3 days paid community service and volunteering leave per year.
* 12 weeks of employer-paid parental leave and two weeks employer-paid leave for secondary carer.
* Quarterly champion awards and reward trips.
* Mental health and wellbeing initiatives, health checks, skin cancer checks, free vaccination, etc.
* Team social events, massages in the office, free coffee and much more.
MONEYME Limited is an equal opportunity employer and we value diversity, equity, and inclusion. We are committed to creating a diverse and inclusive workplace and encourage applicants from all backgrounds to apply. We believe that the unique contribution of our employees is a key driver of our success. We stand together – our diversity and inclusion give us an edge.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Management and Manufacturing
Referrals increase your chances of interviewing at MONEYME by 2x
Sign in to set job alerts for “Partnerships Officer” roles.
Raymond Terrace, New South Wales, Australia 5 months ago
Newcastle, New South Wales, Australia 1 week ago
New Lambton, New South Wales, Australia 6 hours ago
Newcastle West, New South Wales, Australia 1 week ago
Manager, Integrated Health Services and Partnerships
Newcastle, New South Wales, Australia 1 day ago
Manager, Integrated Health Services and Partnerships
Newcastle, New South Wales, Australia 1 day ago
New Lambton, New South Wales, Australia 4 hours ago
Waratah, New South Wales, Australia 6 hours ago
Waratah, New South Wales, Australia 1 week ago
Newcastle, New South Wales, Australia 3 weeks ago
Newcastle, New South Wales, Australia 1 week ago
Newcastle West, New South Wales, Australia 3 weeks ago
Waratah, New South Wales, Australia 1 week ago
Waratah, New South Wales, Australia 2 days ago
Newcastle, New South Wales, Australia 4 days ago
Newcastle, New South Wales, Australia 2 days ago
Administration Officer | HOMES NSW | Northern District
Newcastle, New South Wales, Australia 1 week ago
Macquarie Hills, New South Wales, Australia 2 months ago
Waratah, New South Wales, Australia 1 day ago
Thornton, New South Wales, Australia 1 day ago
Waratah, New South Wales, Australia 2 days ago
Macquarie Hills, New South Wales, Australia 2 months ago
Newcastle, New South Wales, Australia 11 hours ago
Newcastle, New South Wales, Australia 2 days ago
Newcastle, New South Wales, Australia 1 month ago
Administration - Clinical Support Officer - Targeted
Thornton, New South Wales, Australia 2 days ago
Newcastle, New South Wales, Australia 10 hours ago
Patient Support Officer - Ward H3 - Targeted
New Lambton, New South Wales, Australia 1 day ago
Office Administrator - Disability & Aged Care
Newcastle, New South Wales, Australia 2 days ago
Administration - Clinical Support Officer - Targeted
Warabrook, New South Wales, Australia 2 weeks ago
Newcastle, New South Wales, Australia 22 hours ago
Newcastle West, New South Wales, Australia 20 hours ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr