**Join us to make a difference for all students in NSW**
**Position details**
- Support Officer - Clerk Grade 3 / 4
- Ongoing role
- **Close to transport & hybrid work arrangements available**
**About the role**
Being a Support Officer, you be responsible for delivering front line customer service to a broad range of client groups, including principals, school administrative staff, markers, Supervisors of Marking, and students. The role assists in the administration of all Higher School Certificate (HSC) marking appointments, and providing support to other marking and resources team activities, and exam support as required. The role will provide timely and effective support to the recruitment of markers and ensuring the best outcomes for the marking operation. Working in a high-volume environment, you will work with the team to meet critical and competing deadlines.
**On a day-to-day basis you will be responsible for**:
- Providing support to clients accessing and using NESA eServices
- Appointment of HSC markers
- Assisting in the preparation for Supervisor of Marking and online marker briefings
- Contributing to the identifying and implementing system enhancements.
Download the role description.
**About us**
At the NSW Education Standards Authority (NESA) we work with the NSW community to drive improvements in student achievement.
We achieve this by supporting all school sectors with high-quality syllabuses, assessment (including managing the HSC and NAPLAN), teaching standards (e.g., accrediting teachers) and school environments (including setting and monitoring school standards).
To find out more about the important work we do for NSW visit our** **website.
**Ready to join us?**
1. Describe a time when you had to deal with an angry customer. How did you handle the situation? What was the outcome?
2. Describe a time when you made a mistake. How was the error resolved? What were your key learnings?
If you need reasonable adjustments for the recruitment process and workplace, please reach out to the contact person above_._
**Important information**
**Visa sponsorship is not available for this position**. For ongoing roles, you must be an Australian or New Zealand citizen or an Australian Permanent Resident. Australian Temporary Residents may be considered for a fixed term contract for the length of their visa, depending on the requirements of the hiring area and the position.
- A Talent Pool_ (valid for 18 months) _may be created for future ongoing and temporary roles._
**Responsibilities**: