The EL1 Senior Infrastructure and Network Support Engineer is a senior technical specialist role within the Infrastructure Operations section of the Chief Information Officer Branch at ACIC. This role provides advanced support and guidance across desktop, server, and network environments, ensuring the agency's ICT infrastructure remains secure, resilient, and fit-for-purpose.
The successful candidate will work independently and collaboratively to resolve complex technical issues, contribute to infrastructure uplift initiatives, and support the onboarding and sustainment of bespoke software platforms. This role is ideal for a highly experienced generalist who thrives in a hands-on environment and is committed to service excellence.
This position is based in Canberra and supports ACIC's mission to make Australia hostile to criminal exploitation by ensuring the resilience, integrity, and strategic evolution of its network infrastructure.
The key duties of the position include
* Provide advanced support and guidance across desktop, server, and network environments, ensuring the agency's ICT infrastructure remains secure, resilient, and fit-for-purpose.
* Work independently and collaboratively to resolve complex technical issues.
* Contribute to infrastructure uplift initiatives.
* Support the onboarding and sustainment of bespoke software platforms.
Your skills and capabilities
* Advanced Technical Capability: Deep experience supporting enterprise desktop environments, RHEL and Windows Server platforms, and network infrastructure (e.g., Cisco, Fortinet). Proficiency in troubleshooting complex issues across multiple domains is essential.
* Infrastructure Uplift and Automation: Experience contributing to infrastructure improvement projects and using automation tools to streamline operations.
* Service Management Expertise: Strong understanding of ITIL-aligned service management practices, including incident, problem, and change management.
* Cross-Domain Collaboration: Ability to work effectively with internal teams, vendors, and partner agencies to deliver secure and reliable ICT services.
* Security and Compliance: Familiarity with the ISM, Essential Eight, and secure system design principles.
#J-18808-Ljbffr