Emergency Communications Officer
We are seeking a highly skilled and motivated individual to join our team as an Emergency Communications Officer at the Queensland Fire Department.
The successful candidate will be responsible for accepting incoming fire and emergency incident calls, collecting relevant information, and dispatching resources to assist in emergencies.
Key requirements for this role include Australian citizenship or residency status, a current Blue Card with attached evidence, and a Certificate III in Public Safety (Emergency Communications Centre Operations).
Desirable skills include typing speed of 45 wpm with 95% accuracy.
As an Emergency Communications Officer, you will play a critical role in responding to emergencies and providing support to communities across the state.
Job Requirements
* Mandatory Requirements:
o Australian Citizenship or Australian Resident Status
o Current Blue Card with attached evidence
o Certificate III in Public Safety (Emergency Communications Centre Operations)
o Ability to obtain Apply First Aid and CPR Certificates
* Desirable Requirements:
o Typing speed of 45 wpm with 95% accuracy
Accountabilities
1. Accept incoming fire and emergency incident calls and collect relevant information
2. Assess risks associated with situations and determine appropriate responses and resources to be despatched
3. Dispatch and coordinate resources to calls for assistance and notify other organisations as required
4. Maintain and update incident information in the centre's computer aided dispatch system
5. Provide mentoring and guidance to new staff
6. Contribute to improvement of operational and administrative systems and procedures
Leadership Competencies
This role requires strong leadership competencies, including vision, results, accountability, and integrity. You will be assessed on your ability to lead strategically, stimulate ideas, and make insightful decisions.