Our organization is seeking a skilled Customer Service Coordinator to join our team in the Aged Care sector.
About the Role
The successful candidate will be responsible for managing front desk operations, handling incoming calls and emails, maintaining accurate resident records, and assisting with facility tours and information provision.
Key Responsibilities
* Manage front desk operations, ensuring seamless communication between residents, staff, and visitors
* Handle incoming calls and emails, providing timely and effective responses to inquiries
* Maintain accurate and up-to-date resident records, adhering to confidentiality and data protection policies
* Assist with facility tours, providing information and support to prospective residents and their families
Requirements
To be successful in this role, you will possess excellent interpersonal skills, relevant experience in aged care or a similar environment, and a strong ability to work effectively in a team.
What We Offer
We offer a competitive salary, opportunities for career development and growth, and a supportive and inclusive work environment.