Job Type: Full-time | Location: Sydney, NSW | Department: Operations | Reporting to: Technical Operations Manager | Work Location Type: #onsite
IREN is a leading AI Cloud Service Provider, delivering large-scale GPU clusters for AI training and inference. IREN's vertically integrated platform is underpinned by its expansive portfolio of grid-connected land and data centers in renewable-rich regions across the U.S. and Canada.
With 100% renewable energy, we build, own and operate our data centers and take pride in being at the forefront of sustainable solutions for the ever-evolving applications of high-performance compute. We believe that human progress is invaluable, but it should be done in the right way – responsibly, sustainably and having a positive impact on the communities we operate in.
Job Requirements
* Post-secondary education in a relevant field such as computer troubleshooting and repair is considered an asset.
* 2-5 years of directly related experience, ideally in data centers or similar operational environment.
* Experience supporting and developing a team of technicians responsible for maintenance and repair of computer hardware.
* Experience or certifications with Fortinet products, including FortiGate, and FortiSwitch, are highly desirable. Candidates with transferable skills from Cisco's Nexus and Firepower product line are encouraged to apply. Experience in a fast-paced growth environment.
* Ability to travel and work flexible hours to support the organization.
* Core network skills (CCNA or equivalent).
* Computer troubleshooting capabilities (CompTIA A+ or equivalent).
* Operations in a data centre environment and understanding of the associated components (fiber optic, network switches, PDU's, etc) is an asset.
* Awareness of safe work practices in a live data centre environment, including electrical safety, working at height where applicable, and safe handling of rack-mounted equipment.
* Strong written and oral communication skills and the ability to interact effectively with executive leadership, service providers and various personnel.
* Demonstrated trouble shooting and problem-solving skills.
* Superior time management and multitasking skills with a strong sense of urgency and ownership.
* High energy and confident individual with demonstrated organization, prioritization and critical thinking skills as well as proven active listening skills.
* Superior attention to detail with an excellent command of English grammar as well as.
Job Responsibilities
IOC Network Operations Specialist will focus on the following as well as other job-related duties and/or projects as assigned.
* Provide Tier 2 escalation support for complex cloud network incidents, ensuring timely resolution within SLA targets.
* Monitor cloud network performance and availability, proactively identifying and addressing service degradations.
* Perform advanced troubleshooting across switching, routing, firewall, and interconnect environments to restore services quickly.
* Lead technical investigation and contribute to root cause analysis for major or recurring incidents.
* Execute and validate approved network changes in accordance with change management processes.
* Support hybrid cloud connectivity, backbone services, and customer interconnections to maintain reliable service delivery.
* Collaborate with Tier 3 engineers, vendors, carriers, and internal teams to resolve escalated infrastructure issues.
* Maintain accurate operational documentation, runbooks, and incident records to support IOC effectiveness.
* Provide technical guidance and mentoring to Tier 1, DC Techs, enhancing IOC capability and knowledge depth.
* Participate in on-call rotations and major incident response activities.
Compensation
* Short- and long-term incentive programs designed to reward both results and long term company success.
Wellbeing & Benefits
* Comprehensive extended health and dental coverage to keep you and your family supported.
* Three weeks of paid vacation to recharge, travel, or simply enjoy more life outside of work (note that paid vacation is for salaried employees only).
Work Environment
* Casual, comfortable attire so you can bring your best self to work without the suit-and-tie. Access to an onsite, fully equipped gym to make wellness part of your workday.
We value diverse perspectives and believe that skills can be developed. If you're passionate about this role, we want to hear from you — whether you meet every criteria or not. Your unique experiences might be exactly what we need!
IREN is an equal opportunity employer that is committed to creating an inclusive workplace. We are committed to evaluating qualified applicants and do not discriminate against protected characteristics under applicable legislation. This job will remain posted until filled. While we appreciate all applications we receive, we are only able to contact candidates under consideration.
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