Introduction
For more than 30 years, the Carbone name has been synonymous with delivering great outcomes for clients. Fostering an engaged, diverse and inclusive workforce, we are committed to driving a high performing company culture that employees will benefit from.
Description
Carbone Lawyers is seeking a dedicated Client Intake Assistant to join our team in a full-time capacity. As a Client Intake Assistant, you will be responsible for:
* Managing all new client incoming enquiries via phone, email, and online platforms
* Collecting relevant client data
* Ensuring accurate data entry into our case management system
* Referring calls and enquiries to relevant stakeholders
* Ensuring phones are responded to expeditiously
When not responding to enquiries, performing Paralegal tasks such as:
* Preparing legal correspondence and court documents
* General administrative tasks such as filing, photocopying, scanning, binding, etc
* File management using our legal management software
* Preparing and editing correspondence
Skills and Experiences
You will ideally be currently completing your undergraduate studies and available to work full-time. You will have:
* Excellent communication skills, both verbal and written
* Strong attention to detail and accuracy
* Ability to handle sensitive and confidential information with integrity
* Experience in high-volume customer service or call centre roles within a legal or professional services environment
* Adept at multitasking and managing time effectively in a fast-paced work environment
* Strong organisational skills and the ability to prioritise tasks efficiently
* A positive attitude and willingness to work collaboratively as part of a team
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