Overview
About Airwallex
Airwallex is the only unified payments and financial platform for global businesses. Powered by our proprietary infrastructure and software, we empower over 200,000 businesses worldwide with integrated solutions to manage everything from business accounts, payments, spend management and treasury, to embedded finance at a global scale. Proudly founded in Melbourne, we have a team of over 2,000 across 26 offices. Airwallex is valued at US$8 billion and backed by leading investors. If you're ready to do the most ambitious work of your career, join us.
Attributes We Value: We hire builders with founder-like energy who want real impact, accelerated learning, and true ownership. You bring strong role-related expertise and sharp thinking, and you're motivated by our mission and operating principles. You move fast with good judgment, dig deep with curiosity, and make decisions from first principles, balancing speed and rigor. You are humble and collaborative; turn zero-to-one ideas into real products, and you "get stuff done" end-to-end. You use AI to work smarter and solve problems faster. Here, you'll tackle complex, high-visibility problems with exceptional teammates and grow your career as we build the future of global banking.
About The Team
The SME & Growth Business team at Airwallex empowers small and medium-sized enterprises (SMEs) to thrive in the global economy. We combine deep financial expertise with a growth mindset, working with clients to understand their needs and develop tailored solutions that streamline cross-border payments and unlock new revenue streams. We are driven by a desire to make a positive impact and continuously innovate to support SME success.
What Youll Do
As a Customer Success Manager, you'll be the trusted advisor for a portfolio of self-serve SME customers, helping them unlock the full value of the Airwallex platform. You'll drive product adoption, customer engagement, and revenue growth through proactive lifecycle marketing, education, and strategic support. This role involves cross-functional collaboration with Sales, Product, Marketing, and Operations.
Responsibilities
* Promote the advantages of using the Airwallex platform and ensure customers utilise it effectively
* Educate and drive engagement with the portfolio to use the full range of Airwallex products
* Serve as a close point of contact for solving customer issues, in tandem with Customer Support and Operations
* Build strong, long-term relationships with customers, acting as their advocate within Airwallex
* Collect and analyse customer feedback to enhance products, services, and engagement
* Monitor customer health metrics and proactively address at-risk accounts to prevent churn
Who You Are
We're looking for people who meet the minimum requirements for this role. Preferred qualifications are helpful but not mandatory.
Minimum Qualifications
* 2+ years' experience in a customer support or account management role, preferably with a fast-growing tech startup or financial services business
* Strong verbal and written communication skills in English
* Demonstrated experience in building customer loyalty and driving increased spend
* Ability to thrive in a fast-paced, dynamic environment; experience in a high-growth or globally distributed startup is beneficial
* Bachelor's degree or equivalent
Preferred Qualifications
* Familiarity with lifecycle marketing, customer segmentation, and data-driven engagement strategies
* Understanding of fintech products
Applicant Safety Policy: Fraud and Third-Party Recruiters
To protect you from recruitment scams, Airwallex will not ask for bank details, sensitive ID numbers, or any form of payment during the application or interview process. All official communication will come from an @airwallex.com email address. Apply through careers.airwallex.com or our official LinkedIn page. Airwallex does not accept unsolicited resumes from search firms/recruiters unless an agreement exists for specific open positions. Submissions via unsolicited search firms/recruiters are not accepted.
Equal Opportunity
Airwallex is proud to be an equal opportunity employer. We value diversity and evaluate candidates based on merit, qualifications, competence, and talent. We do not discriminate on color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status. If you require accommodation due to a disability or special need, please let us know.
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