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NSW Department of Customer Service provided pay range
This range is provided by NSW Department of Customer Service. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
A$145,378.00/yr - A$168,130.00/yr
Senior Manager Fullstack Engineering
Employment Type: Ongoing
Location: Flexible/hybrid working arrangements available across NSW, with some travel to Sydney metro locations required from time to time (negotiable)
Grade: Clerk Grade 11/12
Salary Range: $145,378 - $168,130 base salary dependent on experience, plus 11.5% superannuation
Who we are
The Department of Customer Service (DCS) is a service provider and regulator, focusing on delivering first-class customer service, digital transformation, and regulatory reform to create better outcomes for the people of NSW.
Government Technology Platforms (GTP) forms part of Digital NSW and delivers core and common digital capabilities and infrastructure solutions including cross sector leadership across NSW Government underpinned by the Digital Government Strategy.
The opportunity
We are excited to be inviting applications for the opportunity of Senior Manager Fullstack Engineering for Government Technology Platforms, within Digital NSW as it transforms to become the state's trusted partner to enable accessible and secure digital platforms and services for the citizens and business of NSW.
This role leads the engineering capability that support our platforms, digital experiences and integrated products. The oversight for this role involves tech stacks using React, Node.js, Swift, Kotlin and .Net C#.
In this people focused role you will lead the establishment and continuous improvement of configurations and engineering practice that is efficient, scalable and cost effective across multiple platforms. You will build and develop a team of highly effective engineers including managing resource allocations to products. You will champion and embed ways of working including Jira discipline and organisational hygiene practices to enable effective delivery and operations.
Day to Day Responsibilities
Leadership, Strategy, and Delivery Oversight:
* Define and align technical and product strategy with business goals.
* Oversee execution across multiple Agile teams, ensuring quality and delivery timelines.
* Provide coaching and mentorship to engineering leaders and engineers.
* Drive continuous improvement and implement best practices across teams.
* Manage hiring, resource allocation, and team development.
* Ensure adherence to security, compliance, and DevOps best practices.
Cross-Functional (SAFe):
* Collaborate with Release Train Engineers (RTEs), Product Management, and System Architects to remove roadblocks and align with the Agile Release Train (ART) strategy.
* Participate in Program Increment (PI) Planning to prioritise work, manage dependencies, and track progress across teams.
What you will bring to this role
* People focused energy, driving continuous improvement and ability to adapt to individuals to maximise potential
* Experience in leading and managing a technical team including setting clear goals, driving performance metrics, and supporting professional development initiatives to ensure high-quality, efficient, and compliant services that enhance customer experience
* Experience in collaborating and developing effective communication channels with product leads, senior managers and operational support teams
* Extensive experience in implementing and upholding consistent engineering practices for end-to-end product development ensuring high-quality
* Experience in partnering with specialist teams to develop talent growth, acquisition and retention strategies that enhance engineering capabilities.
* Demonstrated experience building effective teams and managing performance of individuals; exposure to formal performance management processes is preferred
Essential requirements
* Relevant Tertiary qualifications and/or equivalent experience
* Proven success in managing complex stakeholder relationships and leading high-level negotiations and partnerships
* Experience fostering a culture of innovation, accountability, and continuous improvement within a technical discipline or team
* Proven experience in overseeing engineering execution that aligns with strategic priorities, including risk, blocker, and dependency management
* Experience in leading technical or engineering teams in an agile environment
* Demonstrated proficiency in working with modern technology stacks, including React, Node.js, and the .Net framework using C#
Desirable requirements
* Experience and certifications in SAFe
* Experience in Kotlin and Swift
* Experience in implementing DevOps methodologies and lean practices to streamline software development lifecycles
AI Statement
The NSW Government is committed to ensuring the safe, ethical, and responsible deployment of AI across NSW. Please review the NSW Government Generative AI basic guidance here embraces the use of AI to enhance productivity and creativity. In the Assignment to Role process, AI tools should be used solely for drafting and planning purposes, final submitted applications need to be your own work and reflective of your personal experience.
Salary Grade 11/12, with the base salary for this role starting at $145,378 base plus superannuation
Click Here to access the Role Description. For enquiries relating to recruitment please contact Adam Baghdadi via
Visit the Capability Application Tool to prepare for the recruitment process by accessing practice application and interview questions based on the focus capabilities listed in the role description.
Closing Date: 9th of July 10am 2025
Careers at Department of Customer Service
A career at the Department of Customer Service (DCS) gives you the opportunity to help improve government services and be part of reform that benefits people across NSW. We are focused on delivering excellent customer service, digital transformation, and regulatory reform. Come join us and influence the future of our great state.
Belong in our diverse and inclusive workplace
The strength of our workforce lies in its diversity and embracing difference, while the key to our success is leveraging the contributions of employees with different backgrounds and perspectives.
You can view our full diversity and inclusion statement here.
We want you to bring your best self to this application process. If you have any support or access needs that may require adjustments to allow you to fully participate in this selection process (including an alternate format of the application form) please contact or 02 9494 8351.
For more information, please visit
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Information on adjustments available for the recruitment process
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Information Services
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