About the role
We're looking for an experienced, hands-on Retail Floor Manager to lead the day-to-day operations of our food retail store in Albury, NSW.
You'll lead our team with energy and professionalism, ensure every customer leaves with a great experience, and keep our retail floor running like clockwork.
This is a practical, people-focused role where you'll be across every part of the operation — from customer service and team leadership to stock control, online order fulfilment, and wholesale account management.
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Key responsibilities
* Lead and support the retail team, creating a positive, customer-focused environment
* Manage rostering (4 casual staff)
* Maintain high standards in merchandising, stock presentation, and cleanliness
* Oversee and pack online orders with accuracy and quality presentation
* Partner with the Warehouse Manager on stock movement, replenishment, and fulfilment
* Maintain deep POS knowledge for sales, stock control, and reporting
* Build and maintain strong relationships with wholesale customers, processing orders accurately and on time
* Work towards achieving agreed KPIs such as sales growth, order accuracy, customer satisfaction, and operational efficiency
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What we're looking for
* Proven retail leadership experience, ideally in food or specialty goods
* Exceptional customer service and communication skills (verbal and written)
* Willingness to learn our custom POS and train others
* Strong organisational skills, with ability to manage multiple priorities and tasks
* Experience with wholesale accounts preferred
* Proactive, reliable, and committed to maintaining high standards
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Success in this role looks like
* Smooth daily operations with motivated, productive staff
* Consistently excellent customer service
* On-time, well-presented online orders
* Strong, long-term wholesale customer relationships
* Accurate POS and stock records
A 1-3 day paid trial will determine if you are suitable once you've progressed following an interview process.