**About Us**
We are a high-end, French-inspired patisserie and have been in business for close to thirty years.
**The Prospect**
We are seeking an experienced and passionate **Retail Shop Manager** to lead our flagship patisserie at St Ives.
As a retail and customer-focused manager, you will lead the team to deliver the best possible service to all our customers and maintain a consistently high standard.
**Why Join Us?**
- Competitive salary
- Supportive team and a fantastic workplace culture
- Career development opportunities with the company
- Generous staff discounts
**Key Responsibilities**
- Overseeing the hiring, training and day-to-day supervision of staff
- Ensure compliance with workplace health and safety regulations
- Manage and motivate a team in a dynamic, quick-paced environment
- Oversee product range, inventory levels and service quality standards
- Build and maintain strong relationships with customers and staff
- Manage daily operations and ensure an exceptional in-store experience
- Handle stock control, customer feedback and problem resolution
- Open and close the store as required
- Meet KPIs while adhering to budgetary guidelines
**Requirements**:
- Minimum of 3 years of experience as a Retail Shop Manager in Australia, managing team of 15+ in a fast-paced café/ retail environment
- Full working rights in Australia (mandatory)
- Strong organisational and time management skills
- Ability to prioritise and manage difficult situations in a fast-paced environment
- Resilient, proactive, and hands-on approach with a "can-do" attitude and a genuine care factor
- Demonstrated ability to lead by example and motivate a team to meet achieve excellent customer service goals
**About You**
- Proven leadership experience within a fast-paced environment
- Sound decision-making and conflict-resolution skills
- Ability to remain calm and professional under pressure
- High attention to personal and store presentation
- Ablity to implement and manage in-store promotions
- Keen interest to inspire others to learn and develop
- Versatile availability, including early mornings, late finishes and weekends
- Passion for people, service, food, beverage and coffee, creating memorable experience
**How to Apply**
If you have the experience, drive, and passion to thrive in this role, we'd love to hear from you. Click APPLY NOW.
Schedule:
- Afternoon shift
- Day shift
- Morning shift
- Weekend availability
Ability to commute/relocate:
- St Ives NSW 2075: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Retail Shop Manager: 3 years (preferred)
Work Authorisation:
- Australia (required)
Work Location: In person
📌 Retail Shop Manager
🏢 Pattison's Patisserie
📍 Sydney