Front Office Receptionist I Guest Service Advisor | RACV Inverloch Resort
At RACV Inverloch Resort, set between wetlands and pristine beaches of the beautiful Bass Strait, enjoy the best of tourism and have room to grow in a changing industry that's yours to shape. Join our supportive leisure team whose job it is to help people live their best lives — whether they're on holiday, visiting an attraction or treating loved ones to a special experience.
**The role**
- RACV Inverloch Resort - Victoria
- On-going training, mentoring and career & personal development opportunities
- Be part of a genuine team who is passionate about 5-star customer service
RACV Inverloch Resort is the perfect place to recharge in comfort while reconnecting with nature. The Resort offers a wide range of accommodation from three bed villas with ocean view rooms to our Caravan Park that is surrounded by natural bushland. And we're looking for a Night Auditor to help make our guests' time with us exceptional.
**A day in the life**
Be the reason someone smiles today
As a Front Office Receptionist, you will be the face and first point of contact for the RACV Inverloch Resort. In this busy and varied role, you will be on your feet and utilising your amazing customer service skills to provide our members with the best experience whilst at the reception desk. You will be motivated and hardworking with the "can-do attitude" which will see you thrive in the role.
Your key responsibilities are to undertake the day-to-day duties associated with check in and check out of members, accommodation reservations, answering phone calls and assisting with requests and general enquiries.
This is a Full-time position. You'll be rostered to meet the peak and flow of business demands. Shifts will vary across a 7-day rotating roster including evenings, weekends and public holidays.
**We're offering**
- Ongoing training and career development opportunities
- The opportunity to work for a company that values its employees
- Free roadside assistance
**We're looking for**
- Minimum 1 - 2 years' experience in a similar role
- Experience in a 4-5-star hotel or resort, Opera knowledge would be an advantage
- A desire to deliver a high level of customer service
- A professional face-to-face and telephone manner with exceptional communication skills
- Excellent administration and organisational skills
- A high attention to details
- Team player and work well under pressure
- Flexibility to work across a 7-day rotating roster
**A little about us**
As Victoria's largest member organisation, we have a powerful organisational vision: to improve the lives of Victorians by addressing their needs in the areas of mobility, home and leisure.
Our eight RACV Resorts are an integral part of making this ambition a reality. Giving our guests access to everything from unique dining experiences to luxury day spas - and at discounted Member rates - they've become valuable places to recharge and reconnect.
**Job Types**: Full time, Part-time
**Salary**: From $25.00 per hour
**Benefits**:
- Employee discount
Schedule:
- Afternoon shift
- Day shift
- Evening shift
- Morning shift
Supplemental pay types:
- Penalty rates
Work Authorisation:
- Australia (required)
Ability to Relocate:
- Inverloch, VIC 3996: Relocate before starting work (required)
Work Location: In person
📌 Front Office Receptionist Guest Service Agent Full
🏢 RACV
📍 Victoria