Base pay range
A$65,******/yr - A$72,******/yr
Competitive Salary
65,********,000 + Super + Bonus
At the heart of our service offering are our people and our promise to deliver the best logistics experience.
efm Logistics is the largest 4PL provider in Australia & NZ, designing, building, managing and providing integrated, optimised supply chain solutions.
Requirements
As a Customer Service Specialist based out of our Pyrmont office, you will be responsible for:
Supporting and managing the day-to-day movement of freight within your portfolio
Providing valuable insights into the movement of customer freight and potential issues to Account Managers to support the delivery of the best logistics experience
Reviewing and reporting on daily freight movements
Resolving enquiries in a way that provides the best experience
Escalating priority issues when required relating to all aspects of your accounts
Building solid long-term relationships with your dedicated account portfolio across a broad range of industries and national transport providers
What we're looking for
Tertiary qualification or 2+ years of experience in Customer Service
Strong written and verbal communication and problem-solving skills
Sound computer knowledge, including experience with Microsoft Office Suite
Resilience, passion and ability to work at pace and under pressure
A high level of motivation and energy with a strong focus on achieving outstanding customer experience results
Benefits
Strong focus on regular and ongoing professional development training, enhancing skills and career progression
A dynamic and empowering culture, where we challenge each other to do it better
An opportunity to be part of an industry leader
Competitive salary and bonus scheme
Modern office space and technology
Company functions and team-building activities
Partner with 2 charities, volunteering time to make a difference and contribute to the positive impact they are having both locally and internationally
Seniority level
Entry level
Employment type
Full-time
Job function
Administrative
Industries
IT Services and IT Consulting
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