Job Title:
National Customer Service Leader – Timber Industry
Job Description:
A major national player in Australia's timber industry is seeking a seasoned customer service professional to lead a dynamic team of 10 customer service officers. This permanent role, based in Neerabup, offers competitive compensation and superannuation. The ideal candidate should possess 5+ years of leadership experience in related industries, strong communication and time management skills, and be prepared for a long-term career opportunity.
Key Responsibilities:
* Lead a team of customer service officers to achieve exceptional customer satisfaction and loyalty.
* Develop and implement strategies to improve customer engagement and retention.
* Collaborate with cross-functional teams to drive business growth and profitability.
* Identify areas for process improvement and implement changes to enhance operational efficiency.
* Manage and develop a team of customer service professionals to ensure they have the necessary skills and knowledge to excel in their roles.
Requirements:
* 5+ years of leadership experience in related industries.
* Strong communication and time management skills.
* Ability to work collaboratively with cross-functional teams.
* Proven track record of driving business growth and improving customer satisfaction.
* Highly developed problem-solving and analytical skills.
Benefits:
* Competitive salary and superannuation.
* Opportunity to work with a dynamic and supportive team.
* Professional development opportunities.
* Flexible working arrangements.