Overview
Hutchison Ports Australia is a leading global port operator with a robust presence at key Australian ports, including Port Botany in Sydney. As part of the Hutchison Ports Group, we play a vital role in driving trade, logistics, and supply chain solutions across the globe. With a focus on innovation, sustainability, and operational excellence, we are currently undergoing an exciting transformation aimed at enhancing our culture and business performance.
We’re now looking for an IT Service Desk Analyst to provide first and second level support to our internal staff and external customers, ensuring seamless operations and exceptional service delivery.
Responsibilities
- Act as a single point of contact for phone and email queries regarding IT issues.
- Take ownership of technical problems and follow through to resolution or escalation.
- Provide 1st and 2nd level support for hardware and software issues (desktops, laptops, tablets, iPhones/iPads, printers).
- Troubleshoot basic network issues and escalate unresolved tickets to higher-level support teams.
- Maintain and update the IT asset database.
- Assist with in-house application user testing and publish support documentation.
- Deliver basic support in Microsoft Office 365 applications (Word, Excel, Outlook, PowerPoint, SharePoint, OneDrive).
- Perform basic Active Directory administration (creating user accounts, resetting passwords, managing security groups).
- Ensure all service management principles are adhered to, and provide excellent customer service.
- Work as part of a 24/7 rotating roster to ensure round-the-clock IT support coverage.
Qualifications
- Minimum 2 years’ experience in an IT Service Desk or Call Centre environment.
- Strong knowledge of Windows 10/Windows 11 and Microsoft Office 365.
- Incident management experience, including ownership of incidents and stakeholder communication.
- Experience troubleshooting Outlook within a network environment (permissions, calendar sharing, delegation).
- Basic Active Directory administration skills.
- Exposure to EDI/B2B related support issues.
- Excellent verbal communication and organisational skills.
- Self-motivated with a strong focus on customer service.
- Ability to work full time in Australia and obtain a Maritime Security Identification Card (MSIC).
- Understanding of the extended supply chain/logistics sector in Australia.
Benefits
- Scenic work environment: Our office is based at Port Botany.
- On-site parking: Enjoy the convenience of parking available on-site.
- Employee benefits program: Access a range of benefits designed to support your well-being and career growth.
- Regular staff engagement events: Connect with the team through meaningful events and activities.
- Novated leasing: Take advantage of our novated leasing options.
Hutchison Ports Australia is an Equal Employment Opportunity (EEO) employer. We encourage individuals from diverse backgrounds to apply and support a workplace that values diversity and inclusion.
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Salary match • Number of applicants • Skills match
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years' experience do you have as a service desk analyst?
- Do you have customer service experience?
- Which of the following Microsoft Office products are you experienced with?
- Do you have experience in administration?
- Do you have a current Police Check (National Police Certificate) for employment?
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📌 Service Desk Analyst (IT)
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