Assistant Branch Manager – St Kilda Branch, VIC
Reporting to the Branch Manager, the Assistant Branch Manager provides operations leadership to the team, ensuring excellent customer service and business growth.
Responsibilities
* Manage day‐to‐day branch operations, allowing the Branch Manager to focus on business growth.
* Coach the team to deliver exceptional service, building strong morale and a proactive customer mindset.
* Oversee branch procedures to maintain consistency, cost‐effectiveness and practical outcomes; implement continuous improvements in counter service, quoting, inventory and credit management, branch presentation, delivery service, problem solving and product knowledge.
* Run and analyse daily reports, actioning and following up tasks with the team.
* Support the Branch Manager with staff training and development.
* Ensure company compliance standards are followed.
Qualifications
* Electrical wholesale experience.
* Ability to build long‐term relationships with customers.
* Prior experience in a high‐volume, regular loyal customer contact role.
* Successful and proven leadership skills.
* Ability to coach and influence team members in day‐to‐day operations.
* Ability to introduce and implement policies and procedures to meet high customer‐service standards.
* Ability to complete tasks, getting the team to achieve the 1%ers.
* Strong business decision‐making and problem‐solving skills.
Additional Requirements
Customer‐service focused with a desire to develop skills and knowledge. Industry experience is not essential; this role offers variety.
Benefits
* A competitive salary and benefits package.
* Full‐time, permanent role within a growing business.
* Wellness initiatives and a strong focus on team culture.
* Birthday leave.
* Supportive and collaborative team environment.
* Uniforms supplied.
* Career advancement opportunities.
* In‐house training programs.
Middy's is an equal opportunity employer.
Successful candidates will undergo a pre‐employment medical, drug & alcohol screening and a National Criminal History Check.
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