Job Title:
IT Helpdesk Support Officer
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About the Role:
We are seeking an experienced IT professional to join our team as a Helpdesk Support Officer. This role will provide first-line IT support across a large business, focusing on ensuring the reliable operation of computer systems.
Key Responsibilities:
* Ticket Resolution: Respond to and resolve technical IT issues reported by employees in a timely and efficient manner.
* Hardware and Software Installation: Install and configure standard hardware and software to meet business needs.
* User Training: Provide initial training for new and existing employees on hardware and software usage.
* Cloud Services Administration: Administer cloud services such as Office 365 and Microsoft Online Exchange.
* Systems Monitoring: Monitor and maintain the reliability of computer systems.
Requirements:
To be successful in this role, you will need:
* Technical Knowledge: Working knowledge of AD, Windows Terminal Servers, DNS, DHCP, and Windows 10-11.
* Qualifications: Formal qualifications in IT at a Cert III level or above, with Microsoft Certification highly desirable.
* Experience: 2+ years experience in a similar role, preferably inhouse ICT experience.
* Skill Set: Ability to meet deadlines effectively, strong critical thinking and troubleshooting skills, and ability to adapt to changing needs in a demanding environment.
Benefits:
This role offers:
* Flexible Work Arrangements: Opportunity to work in a dynamic environment with flexible working hours.
* Ongoing Training: Regular training and development opportunities to enhance your skills and knowledge.
* Collaborative Team: Join a supportive team of professionals who share your passion for delivering exceptional IT service.