Support our international touring company with expert admin, ticketing coordination, and arts operations support
About Us
614 Talent and The Pace Group is a dynamic entertainment and production company specialising in the creation, distribution, and marketing of live entertainment events, products, and services. Operating under various business units — including global tour producing company Pace Live — we are primarily producers and promoters of original shows and performances.
Our flagship production, A Taste of Ireland, has achieved international acclaim, touring extensively across Australia, New Zealand, the U.S., and the U.K. Dedicated to innovation and excellence, we engage with artists and audiences on a global scale, bringing vibrant live entertainment to a wide range of communities. Our commitment extends beyond performances, as we actively collaborate with regional and remote communities through workshops and outreach programs, fostering cultural enrichment and accessibility in the arts.
Reports to: CEO and Producers
Location: Gold Coast-based or Remote (with monthly travel to HQ on the Gold Coast)
Employment Type: Full-time
Salary: $60,000 per annum (AUD) + super
Role Summary
The Business Support Officer is a pivotal support role within our touring and producing company. You'll work closely with the CEO and Producers to ensure the business runs smoothly — especially when others are travelling, away, or need help keeping momentum on key projects. You'll also bring valuable support to our producing, ticketing, and marketing operations, helping coordinate everything from CRM databases to FOH logistics and comp requests.
We are looking for someone with excellent organisational skills, a proactive, can-do mindset, and the ability to stay calm under pressure. Experience with venues and ticketing processes would be a bonus, but it's not essential — we welcome candidates from a range of backgrounds, including arts, events, executive support, or other dynamic industries with transferable skills.
This is a full-time role open to Gold Coast-based or remote applicants. Regular travel to our Gold Coast HQ (at least once per month) is required.
Key Responsibilities
1. Executive & Business Support
* Support the CEO and Producers with inbox management, scheduling, follow-ups, and internal coordination
* Track deadlines and tasks across departments to ensure follow-through
* Draft emails, internal notes, and simple documents or updates for distribution
2. Producing, Ticketing & Arts Admin
* Liaise with venues, agents, and ticketing platforms to confirm event details and ticketing setups
* Process comp ticket requests, manage allocations, and maintain accurate records
* Assist with front-of-house planning and special access needs
* Maintain and update CRM data (patrons, partners, press contacts, schools, etc.)
* Support the preparation of artist contracts, show documentation, and internal tracking tools
* Help ensure venue and box office details are correctly shared across departments
3. Marketing & Campaign Support
* Assist with marketing campaign rollouts, including platform uploads, asset tracking, and copy distribution
* Help maintain campaign calendars and content schedules in collaboration with the Marketing Manager
* Coordinate with internal and external teams to ensure delivery deadlines are met
* Format and distribute marketing assets and press kits to venues and media
4. Team Coverage & Continuity
* Step in to cover priority admin or coordination tasks when other team members are away (e.g. travel, illness, leave)
* Ensure documentation, trackers, and files are clearly organised and up to date
* Identify gaps or delays in processes and escalate when necessary
5. Document Management & Projects
* Format and maintain internal documentation including registers, templates, and policy files
* Assist with preparation of grant applications, tour briefs, reports, or meeting notes
* Take on special projects from the CEO or Producers as needed
Skills & Attributes
* Highly organised with strong attention to detail and follow-through
* Excellent written and verbal communication skills
* Calm, dependable, and resourceful under pressure
* Proactive and solutions-focused — able to work autonomously and take initiative
* Comfortable working in a fast-paced, international environment with changing priorities
* Tech-confident — especially with Google Workspace, Monday.com or similar, and cloud-based file systems
* Ability to use AI tools effectively, with a strong interest in expanding the use of AI systems to streamline day-to-day work
Experience & Qualifications
* Minimum 3 years' experience in a high-level administrative, operations, or executive support role
* Demonstrated ability to manage multiple priorities, track deadlines, and maintain structured workflows
* Experience supporting senior leaders, project teams, or business units across departments
* Strong written and verbal communication skills, with experience drafting internal and external documents
* Confident using digital tools including Google Workspace, Monday.com or similar platforms
* Background in using AI-based productivity tools (e.g. automation platforms, smart assistants, AI-enhanced writing or scheduling tools) (preferred)
* Background in venues, ticketing systems, or live event operations (preferred)
* A background in the arts, events, or entertainment sectors (preferred)
How to Apply
Please send your cover letter and CV to careers@pacelive.com.au by Sunday, 8 June 2025.
If you'd like to discuss the role further, contact James Fischer on 0428 229 749.
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