Select how often (in days) to receive an alert:We are seeking a Customer Experience Consultant to join our Frontline team in Wetherill Park. As the CX Frontline Consultant, you will be the first point of contact for our Waste customers, handling a high volume of phone calls and email cases while providing exceptional customer service.Multiple Positions Available:-3 Permanent Full-Time Roles-1 Fixed Term Contract (12 months)Shift Details:Early Shift (2 positions): Monday to Friday, 8:00 AM - 4:00 PMLate Shift (2 positions): Monday to Friday-During Daylight Savings: 11:00 AM - 7:00 PM-Outside Daylight Savings: 10:00 AM - 6:00 PMWhat's on offerTraining & development | On-the-job coaching | Supportive team environmentAttractive remuneration package | Annual performance bonusA close-knit team environment that prioritises inclusion and collaborationOpportunity to collaborate with and learn from a variety of departments across the businessMonthly culture daysFree on-site parkingWhat you'll be responsible forRespond to 90+ inbound emails efficiently and professionally, maintaining correct spelling, grammar and punctuationResolve a wide range of customer issues related to waste management services, using a detailed understanding of transport legislation and waste industry knowledgeMaintain accurate customer records and update information in our CRM systemProcess customer requests, bookings, and complaints in a timely mannerCollaborate with internal teams to ensure customer satisfactionUse business knowledge and critical thinking to find resolutions for customersManaging customer requests in multiple operating systemsWhat you'll need to be successfulPrevious experience in a customer service role, preferably in a contact centre environmentExperience using Google Suites is desirableStrong computer literacy skills and familiarity with CRM systems (Salesforce, DOS-based systems, SAP) advantageousExcellent communication and problem-solving abilitiesTyping speed of 60 wpm with an accuracy level of 80% or moreAbility to multitask and work effectively in a fast-paced environmentAbility to challenge yourself and reach KPI’s set out in SLA’sPositive attitude and commitment to delivering outstanding customer experiencesAbility to think outside the box and work collaboratively as a team and with internal/external stakeholdersAll of our employees are entitled to:-Our Veolia Cares policy enables parental leave to be offered from day one of your employment regardless of whether you’re on a permanent or fixed term contract-Employee share plan-Annual performance-based salary review with bonus opportunity-Support to pursue educational and development opportunities-Access to endless career options and pathways, Veolia promotes from within-Employee Assistance Program (EAP)-Bupa health insurance discount-Corporate Discounts-Fitness Passport-Volunteer Opportunities-Salary sacrificing (i.e. super, novated leases)We are a Circle Back Initiative Employer and commit to respond to every applicant.Our environmental solutions help customers preserve and renew our natural resources, creating a better future for our planet. Here, you’ll have the opportunity to build your career, and a more sustainable world.Veolia welcomes applicants from all genders, identities, and cultural backgrounds to apply.Don't meet every single requirement? You don't need to. Veolia is building a diverse and inclusive workplace that fosters innovation. If you're interested in this role, we would love to hear from you, even if your past experiences don't perfectly align with the skills we've listed.Veolia is committed to conducting recruitment in a fair, ethical and transparent manner based solely on merit. Candidates with direct or indirect personal/professional ties to Veolia and/or any third party related to Veolia business (including but not limited to Veolia's suppliers, customers, partners and competitors) must disclose this information.Wetherill Park 2164
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