OverviewFirst Focus is Australia\'s best Managed Service Provider (MSP), with a team of over 300 technical professionals across offices in Australia, New Zealand and the Philippines.
It\'s not just us saying this — we were voted #1 for the 8th year running on Cloud Tango dot net.
We have grown consistently and profitably for over 15 years, and we\'re continuing to win new clients and challenge ourselves to rise to new heights.We have started the search for the best Senior Support Engineer in Australia who will work directly for one of our US-based partner MSPs.
Why would such an amazing and talented individual consider coming to First Focus?
What makes First Focus better than where you are today?
Base pay rangeA$90,000.00/yr - A$130,000.00/yrResponsibilitiesRemote Support: Provide remote and occasional onsite support to customers nationwide, addressing issues related to servers, desktops, and applications within Microsoft Azure, Active Directory (AD), and Exchange environmentsCloud Infrastructure Management: Support and maintain cloud infrastructure across Hyper-V, AWS, and Azure platforms, ensuring systems\' efficiency and performanceTechnical Problem Solving: Perform a variety of senior support functions, collaborating with solutions experts to maintain best practice environments and address complex technical challengesProject Deployment: Opportunities to participate in project teams to deploy and manage IT solutions for clients, ensuring projects are completed on time and within scopeDocumentation and Reporting: Document and log all actions and solutions in our systems for accountability and future reference, and mentor juniors in key skillsContinuous Improvement and Collaboration: Work closely with experienced team members to identify opportunities for process improvement and skill development, ensuring consistent service deliveryQualificationsAn extensive knowledge of technical infrastructure from desktop to firewall, including LAN & WAN networking principles (Fortigate, Meraki, Cisco preferred)Outstanding spoken and written communication skills in English (an absolute must as Always Communicate is a key value here)Deep knowhow in Windows Server, desktop and Azure AD/GPO/DNS/DHCPStrength across messaging platforms including Exchange Hybrid, On-prem and Office 365Experience working with Hyper-V and other virtualization solutionsExtensive experience with backup technologies (Veeam, Datto and StorageCraft preferred)Excellent complex-problem diagnosis techniqueExposure to ticketing tools (Connectwise, Labtech and Kaseya highly valued)BenefitsCompetitive salary packageAll employees have free access to Uprise, including 1:1 coaching sessions from qualified psychologists or counsellorsFlexibility for work-life balance and activities outside of workNever Stop Growing - 10 paid study days per year and support for certifications and qualifications, with pay rises on cert attainment (conditions apply)Staff are encouraged to take advantage of weekly internal training sessions and libraryOpportunities for personal and professional development with our FastTrack mentoring programMAD (making a difference) Council focusing on equality, charity, and the environmentOption of a Tesla company car as part of ongoing employment package (conditions apply)Regular social events and a great team cultureFirst Focus welcomes applications from Neurodiverse candidates.
We recommend and appreciate disclosure along with the application so that a copy of our Neurodiversity Statement can be provided outlining the flexible options we can offer to best showcase your skills.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesIT Services and IT Consulting
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