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Job Description
Pre-Opening set up and post-opening housekeeping operations.
Manage the operations of the Housekeeping Department by ensuring product quality standards are met and that optimum service is provided to all hotel guests according to the hotel’s and business objectives.
Perform human resource functions including staff selection, training, counseling, and recognition programs to maximize performance standards and guest satisfaction.
The Executive Housekeeper is responsible for managing the budget, revenue and expense forecasting, capital expenditure, supporting the preventative maintenance program, energy conservation, and maintaining regulatory compliance.
Liaise with the project team and the Owning Company during the project, handover, and maintenance of hotel facilities to ensure smooth operations at all times.
General Duties
Ensure cleanliness, hygiene, and tidiness of Public Areas and Rooms with a detail-oriented, hands-on leadership approach.
Manage and organize the Housekeeping team to meet service and product quality standards within budget and management norms.
Plan, direct, and coordinate all guest-related activities in Housekeeping.
Oversee the overall condition and maintenance of the hotel property, including furniture, fixtures, equipment, and systems.
Monitor Housekeeping staff to ensure prompt and courteous guest service, especially for VIPs and special guests.
Implement system recovery procedures as needed, interpret reports, and communicate improvements to relevant departments.
Control in-villa amenities, ensuring they are fresh and of high quality.
Conduct monthly departmental meetings to review procedures and address issues.
Communicate relevant information to the Director of Rooms and General Manager regarding room setup, amenities, and special event decorations.
Maintain adherence to safety and security procedures, especially in emergencies such as fire, power outages, or natural disasters.
Coordinate with Front Office and Finance on budget and forecast preparations and monitoring.
Financial Responsibilities
Achieve departmental targets and develop strategies to meet performance goals.
Manage departmental costs and expenses within guidelines.
Oversee procurement of equipment and supplies, including supplier selection and quality control.
Set par stock levels, monitor deliveries, and prevent shortages.
Prepare and manage the annual budget for the Housekeeping department in collaboration with the Financial Controller and Hotel Management.
Stay updated on new products, energy-saving measures, and cost-effective equipment.
Develop and implement training guidelines for staff development.
Qualifications
Diploma or Bachelor Degree in Hospitality or related field.
Minimum of 5 years relevant experience in Housekeeping, preferably in luxury hotels.
Knowledge of local hotel operation regulations.
Strong problem-solving, organizational, and motivational skills.
Advanced analytical skills.
Additional Information
Pullman Ninh Binh is a 283-room hotel located in the heart of Ninh Binh city, featuring upscale F&B outlets, meeting spaces, pools, and scenic views. Join our pre-opening team and be part of an exciting new venture.
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