$77,704 - $84,182 a year
Full time, Contract, Permanent
6mo ago, from Western Australia Department of Health
HSO Level G3 $77,704 - $84,182 per annum
Location:
Unit/Division:
Health Support Services > Customer Experience
Work Type:
Fixed Term - Full Time, Permanent - Full Time
Position No:
Pool Ref ********
Closing Date:
************:00 PM
Attachments:
Applicant Information Package.pdfJob Application Information Sheet.pdfCustomer Experience Consultant G3 November ****.pdf
VCID No:******
Hello, areyou...
An innovator?
A problem solver?
A team player?
Acustomer focused thinker?
Committed to helping others?
Interestedin contributing to the health of all WesternAustralians?
This is an excitingtime for HSS and we're looking for adaptable, motivated, andresilient people to join our growing team.
Before you read this job ad,please note, HSS can make reasonable adjustments to allow you tofully participate in the application and interview process.
If thisis relevant for you, please refer to the contact details under the'Application and Interview Support' section of this jobad.
AboutHSS
As the Western AustralianGovernment agency providing shared services to the state'spublic health system, we provide a suite of financial, ICT,procurement and supply, and workforce services to more than 65,000employees across WA's public health services andhospitals.
Put simply, we work behindthe scenes to ensure the WA health system runs smoothly.
Whether you work in ourcorporate offices, at our customers' sites, or at ourwarehouses Boorda and Jindakoort located in Jandakot- we areone united team of over 1,500 people.
Our vision is to providegreat services to our customers, beavalued partner, andsupport the health of all Western Australians.
We seek to achievethis by delivering on our purpose of supporting our customers toprovide excellent health care.
Find out moreabout us
Your newrole
We are seeking anenthusiastic and suitably experienced person for the role ofCustomer Experience Consultant.
This is a Recruitment Poolfor Permanent and Fixed Term Full Time appointments with thepossibility of extension(s) and/or permanency.
As a member of HealthSupport Services (HSS) Customer Experience Business Unit, you willbe responsible for:
Responding to andsolving customer interactions at first contact or directing theinteraction to the appropriate business unit forresolution.Consistently deliveringa high quality of customer service to ourcustomers.Promoting the ContactCentres role and services.Processing documents toa high level of accuracy.
Please view the JobDescription Form (JDF) found above which provides a full statementof duties for the position.
If you thrive in a fastpaced, multifaceted working environment, and are eager tocontribute to our purpose of supporting our customers to provideexcellent health care, we would love to hear from you.
Why join ourteam
Be part of an organisationthat enables you to make a meaningful contribution and positivelyimpact the community in which we live.
We're guided by fivevalues in everything we do at HSS – in the way we work, howwe make decisions and the way we behave:
We putour customers at the heart of what we doWe valueand care for each otherWepromise, we own, we doWe willfind a wayWe makea difference together
At HSS, we embrace diversityand believe that our best services come from a workplace wherevaried perspectives and experiences are welcomed and encouraged.
Weare committed to creating an equitable and diverse workforce andencourage applications from people with disability, Aboriginal andTorres Strait Islander people, people from culturally diversebackgrounds, members of our LGBTQIA+ community, women andyouth.
Benefits of workingwith HSS
In addition to a competitivesalary, we offer you a range of benefits, which may include (inline with operational requirements):
11.5%employer contributed superannuation into a fund of yourchoice.Accessto generous salary packaging arrangementsProfessional developmentopportunities and study leave/assistanceFlexibleworking and leave arrangementsDiscounts with ourcorporate partnersHealthand well-being initiativesEmployeeAssistance ProgramOtherprofessional and location-based allowances.
Want to knowmore?
Please contact Gina D'Souzaon ******** *** if you would like to discuss more about the roleand team you'll be working with.Are you ready to apply?
To be successful with yourapplication, you are required to:
Provideevidence in relation to residency: to be eligible forappointment, applicants must have a valid working visa (forfixed term appointments) or be an Australian citizen, permanentresident, or have a visa to live and work indefinitely inAustralia (for permanent appointments).
Undertake a criminalrecord screening, working with children check (if required forthe role), a pre-employment health assessment and integritycheck, as part of the appointment process.
We may ask refereesto comment on your integrity and past demonstration of ethicalbehaviour.
Application andinterview support
If you have any access needsthat may require adjustments to allow you to fully participate inthe application and interview process, please contact the HSS Work, Health andSafety team.
If you are anAboriginal person who would like assistance with your application,please contactJobsand Skills WAon ********.
How toapply
You've heard from us,now we'd like to hear from you.
Submit your applicationonline by clicking the 'Apply for Job' button at thebottom of this page.
You will need to provide:
acomprehensive CV that clearly shows your experience relevant tothis role; andthenames and contact details of two (2)professionalreferees.
It is preferable for one of your referees to be yourcurrent supervisor or manager.Applicants who meet therequirements will be contacted to do an onlineassessment.
Ensure you have saved yourdocuments in one of the following formats .
doc, .
xls, .
pdf, .rtf or.ppt.
Please be aware that that .docx or .xlsx files arenot accepted formats.
Please allow plenty of timeto submit your application, aslate, emailed and proformaapplications will not beaccepted.
Your application must besubmitted online by the closing time above.
You must have acurrent, valid email address to apply online and this email addresswill be used by HSS to communicate withyou.
If you experiencedifficulties while applying online, please contact HSS on ********(select option 2 from the menu options) for immediate assistanceduring business hours.
As the submission is systemgenerated, any submissions on, or after, 4:00pm cannot beaccepted.
WA Health iscommitted to growing the Aboriginal workforce as a part of WAHealth's Aboriginal Workforce Policy.
As a measure to achieveequality, Section 51 of the Equal Opportunity Act **** applies tothis position.
Aboriginal people are encouraged toapply.
This is an"open-ended" recruitment pool, and as such thefollowing should be noted:
Thepanel will monitor this recruitment pool for applications, andwill assess on a regular basis.Suitableapplicants will be placed in a pool from which appointments maybe made when similar vacancies occur.Appointments may be madefrom this pool until 31/03/2026.
Thank you for considering arole with HSS.
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