About ServiceM8: ServiceM8 is a job management app. We exist to help small businesses thrive. We're a product‐driven company focused on customer success. Trade and service businesses in over 40 countries rely on ServiceM8 all day, every day. It empowers these people to run a more organised, productive, and professional operation, and enjoy a lifestyle. ServiceM8 makes a real impact and a real difference in people's businesses and lives.
This is an exciting time in ServiceM8's story. We are scaling our team to grow faster and push deeper into the global market. ServiceM8's people are a key ingredient to our success. We are looking for intelligent, talented, and driven people who understand and embrace our values, and want to be part of a team pursuing ambitious common goals.
The role
We're looking for a Senior DevOps Engineer, experienced with AWS Cloud infrastructure, to join our team in continuously improving the performance and reliability of the ServiceM8 platform. You will be the lead on developing, maintaining and innovating ServiceM8's deployment pipeline & underlying infrastructure, working with other developers, and reporting to ServiceM8's CTO.
In this role you will:
* Develop and iterate delivery pipelines, software tools & automated solutions to continuously improve ServiceM8's code production & deployment, platform performance and security.
* Monitor and optimise ServiceM8's service delivery and platform performance, and remediate any load or performance issues if/when they arise.
* Implement and automate security controls, governance processes, and compliance validation.
* Automate, support and continuously improve infrastructure in AWS with infrastructure‐as‐code solutions.
* Create and maintain APIs, website frontends, and command line tools.
* Implement systems that are highly available, scalable, and self‐healing on the AWS platform.
* Implement automated detection and alerting of anomalous behaviours.
* Identify gaps in automated testing and implement solutions.
* Promote cross‐team communication, processes and monitoring which drives incremental improvement.
* Stay up to date with new and emerging technologies and solutions, and promote opportunities to make use of them where relevant.
* Be part of a 24x7 on‐call rotation, where you must be available to respond to and resolve systems incidents which may affect service delivery.
Essential
To be the right fit for this role, you'll need to have:
* 3+ years hands‐on experience automating infrastructure in a cloud environment, preferably Amazon Web Services.
* Practical experience with infrastructure‐as‐code, with tools like CloudFormation, Terraform, Ansible and Chef.
* An understanding of REST APIs.
* Knowledge of relational database systems and concepts (SQL Server, PostgreSQL).
* Experience administering both Linux and Windows servers as well as Docker‐based infrastructure (like Kubernetes, ECS) in a highly available environment.
* A strong desire to automate processes, build software tools, and create infrastructure‐as‐code solutions in a DevOps environment.
* Exceptional troubleshooting and analytical abilities.
* A shared belief in our values.
Desirable
* Basic knowledge of PHP.
* Experience with IAM, CloudFormation, Terraform, Lambda, ECS, EC2, VPC, DynamoDB, RDS, CloudWatch and CloudWatch Logs.
* Certification: AWS Certified DevOps Engineer – Professional.
What We Offer
Working at ServiceM8 means challenging, rewarding work that matters. You will have the opportunity to develop your ideas, create, and act on them. This also means you'll have responsibility, ownership, and accountability. We have a team of great people who care about what they do, and are driven to make an impact with their work. We love our jobs, work hard, and celebrate success. We offer competitive salaries and a down‐to‐earth attitude on workplace flexibility. We're headquartered in Darwin because we love it – we love the climate, lifestyle, people, and space.
This position requires you to be physically located in Darwin, Australia, and is not open to full time remote working.
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