Job Title: Desktop/Network/Firewall/EUC Support Specialist
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We are a leading provider of IT services across Asia Pacific and EMEA, specialising in desktops, servers, networks, and data centre technologies.
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Based in Australia, we serve clients and maintain offices throughout these regions.
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Our onsite locations include:
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1. Burleigh Heads QLD 42201
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2. Gold Coast QLD
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3. Bells Creek QLD 45518
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4. Birtinya QLD 4575
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5. Baringa QLD 45518
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6. Point Cook VIC 3030
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7. Pialba QLD 4655
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8. Wendouree VIC 3355
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9. Rockhampton QLD 4701
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10. South Brisbane QLD 4101
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11. Baldivis WA 6171
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12. Harrisdale WA 6112
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Key Responsibilities Include:
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13. Experience in firewall replacement and maintenance
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14. Handling desktop and network issues and troubleshooting
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15. Installing and upgrading operating systems and software
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16. Applying patches and updates
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17. Hardware and software break-fix support and repair
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18. Network engineering skills (CCNA or higher certification preferred)
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19. Basic WiFi and network knowledge, including LAN, WAN, switches, and routers
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20. Installing and administering MS Office and other productivity tools
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21. Business English and local language proficiency
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Tools to Carry:
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22. Fully charged laptop with Windows 8 or 10 and admin rights
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23. Cisco console cable (DB9 Rj45 or USB Rj45); ensure proper driver installation if using USB adapters
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24. Software: Putty, TeamViewer, TFTP server
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25. Screwdriver set
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26. Internet data card
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27. Ability to console into Cisco routers and use Webex; must carry console cable and laptop
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This is an on-call, dispatch/adhoc role with scope varying per client. The ideal candidate will possess strong technical skills and excellent communication abilities.