Job Title:
Team Leader – Debt Management
Directorate:
CMTEDD
Start Date:
ASAP (pending cleared Police Check)
Contract:
6 months
Pay Rate:
$58-$68 per hour + super
Location:
Canberra City / Hybrid (WFH + onsite)
WWVP:
Not required
Role Details
Join the ACT Government's Revenue Management Division as a
Team Leader
supporting the Debt Management business unit. This is an excellent opportunity for an experienced leader to guide a high-performing team, manage complex debt matters, and contribute to key compliance and recovery initiatives that support the Territory.
About the Role
Reporting to the Debt Management leadership team, you will oversee a team responsible for managing and recovering tax debts while ensuring the integrity of taxpayer accounts. The role combines people leadership, operational management, and the application of relevant tax administration legislation.
Key Responsibilities
Lead, coach and mentor a team of Debt Management and Account Administration Officers.
Manage daily workflows, allocate tasks, and monitor workload across the unit.
Handle escalations and complex cases, applying sound judgement and strong decision-making.
Review and authorise complex recovery actions including payment arrangements, garnishees and legal referrals.
Monitor and report on debt recovery performance, identifying risks and improvement opportunities.
Support the development and implementation of debt recovery strategies and escalation frameworks.
Ensure accuracy and integrity of taxpayer accounts, including payments, adjustments and reconciliations.
Provide expert advice on relevant ACT tax legislation and procedural requirements.
About You
You bring strong leadership capability, excellent communication skills, and the ability to operate effectively in a complex regulatory environment. You excel in stakeholder management, problem-solving, and supporting your team to deliver high-quality outcomes. A commitment to ACT Public Service values—
respect, integrity, collaboration and innovation
—is essential.
How to Apply
Submit your resume highlighting your leadership experience, stakeholder engagement capability, and understanding of compliance or debt-related environments.
This is a great opportunity to step into a meaningful leadership role within the ACT Public Service.
#J-*****-Ljbffr