Job Description:
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We are seeking a dedicated and results-driven individual to join our team as a Lead Team Member - Customer Experience Specialist.
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About the Role:
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This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and leading by example. As a Lead Team Member, you will be responsible for supervising and guiding colleagues to ensure that they are providing the highest level of service to our customers.
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Key Responsibilities:
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* Supervise and delegate tasks to colleagues to ensure timely completion of duties
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* Promote a welcoming team environment and lead by example in terms of customer service standards
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* Assist with training and development programs to enhance colleague skills and knowledge
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* Maintain accurate records of stock and wastage and assist with ordering and banking
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* Actively participate in food preparation and maintain compliance with Food Safety and Health & Safety policies
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Requirements:
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To be successful in this role, you will need:
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* Previous experience in a supervisory or leadership capacity, preferably in the hospitality or retail industry
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* Excellent communication and interpersonal skills, with the ability to motivate and inspire colleagues
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* Strong problem-solving and analytical skills, with the ability to work under pressure and meet deadlines
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* A passion for delivering exceptional customer service and leading by example
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* Basic numeracy and literacy skills, with the ability to accurately record and manage data
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What We Offer:
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In return for your hard work and dedication, we offer a range of benefits and rewards, including:
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* Competitive hourly rate
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* Bonus scheme with quarterly incentives
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* Employee Assistance Program
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* Compassionate leave policy
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* Free beverage on shift
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* EG Cares Benefits & Rewards Platform
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* Life assurance
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* Recognition rewards
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* Learning and development opportunities
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* Work anniversary awards
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* Access to our Learning Hub
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Why Choose Us?
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We are committed to creating a positive and inclusive work environment where our colleagues can thrive and grow. If you are passionate about delivering exceptional customer service and leading by example, then we would love to hear from you.
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How to Apply:
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Please submit your application, including your CV and a cover letter outlining your suitability for the role, to our online portal.