Location756 Hillside AvenueVictoria, BCJob DescriptionHelp our customers through renting of musical instruments and gearAssist customers to and from vehicle with rental gearDefine the individual needs of every customer and match those needs with the right combination of our products and servicesDemonstrate recommended products to customers and explain their features and benefitsAnswer telephone calls in a timely and professional mannerFollow up on product orders with customers and suppliersUse our common sense approach with customers to troubleshoot and solve problemsMaintain in-depth and current knowledge of our products, policies and proceduresAttend weekly staff meetings and periodic training sessionsMerchandise department to create an inviting environment for customers to shopParticipate in store maintenance, warehouse duties, and other related tasksJob RequirementsMust be a musician who plays at least one instrument or sound engineerAbility to demonstrate and educate customers on basic PA setupMust be able to work weekdays, weeknights and weekendsTroubleshoot questions over the phone and e-mailPhysically able to lift up to 65 lbs / 30kgPositive attitude and steady composureProven strong work ethic and commitmentHigh levels of energy and enthusiasmAbility to excel in a fast-paced environmentAbility to recommend solutions in a confident and assertive mannerGood organizational skills and attention to detailPrevious experience in retail or sales is an assetExperience with Digital Mixers, DJ equipment, and/or Lighting would be considered an asset