About the Role
The Maintenance Customer Service Supervisor is a key position within our property division, based at Glenelg. As a full-time role, you will report directly to the Group Facilities Manager and be responsible for overseeing the day-to-day activities of Maintenance Customer Service and Administration Officers who provide maintenance helpdesk services.
* Mentor and coach team members to ensure high performance standards are met.
* Support the team in providing excellent customer service and resolving maintenance issues efficiently.
* Coordinate with contractors to attend sites for gardening and maintenance issues, ensuring timely resolution.
* Evaluate customer feedback and respond appropriately to maintain a high level of satisfaction.
* Manage administration duties, including data entry, job sheet preparation, and database maintenance.
About You
We are seeking an experienced and passionate Customer Service leader who can thrive in a positive and supportive environment. To succeed in this role, you should possess:
* Proven experience in leading staff and managing a helpdesk system.
* Strong working knowledge of Microsoft Office and various databases.
* Understanding of property maintenance issues and building terminology.
* Able to work under pressure and meet strict deadlines in a fast-paced environment.
* Demonstrated integrity and effective written and communication skills.
Benefits
We offer a comprehensive range of benefits to support your career growth and well-being, including:
* Career development opportunities through in-house training and external learning programs.
* A friendly and inclusive culture that values diversity and employee wellbeing.
* Free on-site flu vaccination program and financial advice for HESTA members.
* A recognition program acknowledging significant contributions and salary packaging options to maximise your take-home pay.
About Us
We are a not-for-profit organisation committed to delivering exceptional care and support services to older people. Our values-driven approach focuses on empowering individuals to live fulfilling lives, connected to their communities and valued for who they are.