Work Hours & Location
Thursday & Friday 9:00 am – 5:00 pm (15.2 hours per week). Located in Mosman. Permanent part‐time.
About the Opportunity
The Administration Officer is the welcoming face of Uniting, providing comprehensive administrative support and managing reception duties in our residential aged care facility. Beyond typical administrative duties, this role is vital to delivering our person‐centred approach and supporting clients and their families throughout the moving‐in process. You will proactively seek opportunities to engage with residents and foster meaningful connections within the household and the broader community.
Key Responsibilities
* Respond to inquiries from internal and external stakeholders, including residents' families.
* Collaborate with the Service Manager to ensure up‐to‐date rosters are accessible to all team members while managing the day‐to‐day rostering system.
* Organise meetings, schedule training sessions, and take minutes as required.
* Manage the ordering of supplies and consumables.
* Securely scan, upload, and file resident and staff documents in the SharePoint system.
* Process invoices promptly and accurately in the system.
* Communicate effectively with clients from diverse backgrounds and with varied needs.
* Assist residents by performing tasks, including room preparation, booking transport, and arranging services.
* Foster community connections and promote the services of Uniting.
* Ensure clear, timely, and effective communication while maintaining the privacy and confidentiality of each client.
* Uphold the rights and privacy of clients in line with Uniting's policies and relevant legislation.
Qualifications
* Certificate III in Business Administration, Customer Service or equivalent qualification/experience.
Skills & Experience
* Experience in rostering is essential.
* Excellent communication and customer‐service skills.
* Strong problem‐solving abilities, able to negotiate, mediate, and resolve conflicts effectively.
* Keen attention to detail and the ability to multitask efficiently.
* Exceptional organisational and time‐management skills.
* Advanced computer proficiency, including Outlook, Teams, Microsoft Office, and client data‐management systems.
Employment Requirements
National Police Check, pre‐employment screening and references required.
What We Offer You
* A rewarding career with a leading human services organisation.
* Up to $18,550 NFP salary packaging available.
* Access to our U‐Rewards programme with exclusive discounts.
* Access to the Fitness Passport.
* A supportive, inclusive, and collaborative work environment.
* A commitment to offer opportunities to grow your career.
* Purchase of additional leave.
* Employee Referral Program – $500 bonus for each successful referral.
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