Role of Client Service Coordinator
Client Service Coordinator is responsible for ensuring high quality, person-centered services and supports are provided to clients through regular home visits, assessments, implementation of individual support plans and ongoing liaison with clients, family, Support Coordinator, and the broader community.
Duties and Responsibilities
- Support plans are updated regularly and are responsive to significant changes.
- Risks are identified and attended to within expected time frames.
- To conduct Work Health and Safety (WHS) assessments of the services required and the location where services are delivered or will be delivered.
- To support aspects of the intake and assessment process by meeting with clients prior to commencement of services to determine suitability and developing/implementing support plans.
- To liaise with funding bodies and clients’ other professionals to ensure legislative and contractual compliance for the services being delivered.
- Risks are managed effectively by ensuring assessments for services are holistic and include mental health, medical information, equipment, and the physical environment.
- To supervise Support Workers who provide direct services to clients, ensuring leadership, coaching and development of support workers.
To be eligible you must
- Working knowledge of disability, community and social services and therapeutic framework of an organisation.
- An understanding of the NDIS Framework.
- The successful person must have advanced computer skills, robust communication skills (verbal and written) and the ability to work autonomously as a self-starter.
- Relevant tertiary qualifications in social work, health, Allied Health, or Diploma in community work or equivalent.
- Must have a current National Police Check.
- A current Driver’s License.
Key Selection Criteria
- A demonstrated experience implementing strength-based and individualized care support plans.
- Extensive knowledge and/or experience of contemporary service delivery for people experiencing disability and mental health, supported by the National Disability Insurance Scheme (NDIS).
- Demonstrated ability to liaise with varying stakeholders and multidisciplinary care teams.
- High level of interpersonal and communication skills including ability to build and maintain relationships, negotiate, and resolve conflicts.
- Ability to build networks across the sector.
- Provide supervision to Support Workers who provide direct services to clients.
- Well-developed time management skills and the ability to prioritise tasks and actions as appropriate.
How to apply
Include your resume and key selection criteria in one document, click “Apply” and follow the prompt.
We are dedicated to reducing the spread of COVID-19 and bringing continuity of care and support to our clients. If you are successful, we will discuss with you an alternative to a face-to-face interview.
For further information about this position, contact our office on.
#J-18808-Ljbffr