Ronald McDonald House North Australia remains committed to supporting families across the North Australia regions. We are excited to offer opportunity to mission-driven professionals to join our growing team and strengthen our workforce in delivery of our 2025-2027 strategic plan, making a real difference for children and their families
Ronald McDonald House North Australia is a vibrant, busy organisation with a mission to provide essential services that remove barriers, strengthen families and promote healing when children need healthcare. We are an independent, not-for-profit organisation, part of a global charity with a highly collaborative federated structure in Australia. Our services operate 365 days of the year.
Our House plays a vital role in keeping families close during times of significant stress and uncertainty, offering a supportive environment where they can connect with others facing similar challenges. Our dedicated staff and volunteers provide invaluable care and comfort to the families who stay with us.
We are seeking a full‐time Operations Support Officer to join our Townsville House team, working Monday to Friday, 8:00am–4:00pm. In this role, you will be responsible for supporting the day‐to‐day operational delivery of our Townsville‐based programs. You will bring strong organisational skills, exceptional customer service, and clear, confident communication to a position that directly contributes to delivering high‐quality program experiences for families.
You will thrive in a dynamic and collaborative environment, ensuring our facilities are well maintained, appropriately resourced, and operating smoothly. Your commitment to excellence and your ability to support both families and colleagues will help uphold the welcoming, family‐centred environment that defines our House.
Key responsibilities:
* Coordinate and deliver day‐to‐day operations for the Townsville House, Family Room and Hospitality Cart.
* Manage planned and reactive maintenance, contractor access, induction, and compliance documentation.
* Oversee stock management, ordering, storage organisation, and cleaning contractor performance.
* Implement and maintain Ronald McDonald House Quality Standards across all Townsville programs.
* Ensure adherence to child safety requirements and escalate risks or issues promptly.
* Manage volunteer rostering, onboarding, inductions, and operational compliance.
* Maintain accurate volunteer records and support recruitment to ensure service continuity.
* Support volunteer engagement and recognition initiatives, including local events and annual celebrations.
* Escalate performance or behavioural concerns to the Programs Lead.
* Maintain responsive and professional communication with hospital partners and community stakeholders.
* Coordinate guest feedback collection and respond to family concerns in a timely and respectful manner.
* Execute Safety of Children and Young People (SCYP) requirements and uphold child-safe standards.
* Identify and document hazards, incidents, and support incident investigations.
* Conduct stocktakes, maintain inventory levels, and support reporting requirements.
Key Selection Criteria:
* Experience in operational coordination within a community services, accommodation, health, hospitality, or similar environment.
* Demonstrated ability to manage multiple programs or service areas simultaneously, with strong organisational skills and attention to detail.
* Experience coordinating and supporting volunteers or staff, including onboarding, compliance, and rostering.
* Strong communication and relationship-building skills, with the ability to engage families, hospital partners, community stakeholders, and volunteers.
* Proven ability to manage incidents, risks, and compliance requirements, including WHS processes.
* Ability to work independently, make sound decisions, and escalate appropriately.
* Proficiency in administrative systems, record‐keeping and digital tools (e.g., rostering systems).
* Flexibility to participate in after-hours/on-call support, and adapt to changing program needs.
* Current Working with Children Check and National Criminal Check, or willingness to obtain.
Why Join Ronald McDonald House North Australia?
* Make a real impact on the lives of children and families in North Australia.
* Be part of a supportive, inclusive, and passionate team.
* Opportunities for professional development and growth within a global charity.
Benefits
* Professional development and training opportunities
* Access to Fitness Passport and employee wellbeing platform
* Competitive remuneration
* Salary packaging up to $15,900 p.a.
How to Apply
If you're a motivated, compassionate individual with a drive for supporting others and contributing to organisational success, we invite you to apply. To do so, please submit your resume and covering letter addressing the role's key selection criteria above to be considered, Tuesday 7th April 2026 through Seek online.
This position will be filled as soon as a suitable candidate is sourced, which may be before the advertised closing date, so please don't delay in applying for the position
The safety of the children and families we support is paramount. Our recruitment and selection processes include National Criminal Checks and Working with Children Checks, to assess applicants' suitability to work with children and families.
We are committed to keeping children and young people safe in our spaces and do not tolerate any kind of abuse. We implement prevention strategies to reduce the risk of abuse and actively seek to listen, empower, and protect children. Our team, including employees and volunteers, must meet high standards to ensure they prevent and report abuse. All roles are subject to compliance and reference checks and are subject to relevant state/territory legislation.
Ronald McDonald House values and promotes an inclusive workplace where everyone, from any background, can feel valued, be appreciated and do their best work. Everyone regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, or any other aspect that makes them unique can contribute to improving the health and wellbeing of children and their families. We encourage all suitable candidates to apply including First Nations Australians.
For further information, please do not hesitate to call the Townsville House for a confidential discussion with the Operations & Facilities Manager on 07 4775 5***.