Job Title:
A Customer Service Liaison is sought after to provide exceptional support to customers via phone and email.
Key Responsibilities:
* Handling inbound calls and emails from clients
* Proactively contacting existing customers to promote services
* Resolving customer queries efficiently and accurately
* Scheduling appointments for residential clients
* Converting inquiries into sales opportunities
* Collaborating with colleagues
* Meeting performance targets
* Maintaining accurate client records
Requirements:
* Experience in customer service or call centre environments (essential)
* Excellent communication skills, both verbal and written
* Ability to remain calm under pressure and multitask
* Proven problem-solving skills
* Teamwork skills to support colleagues
* Professionalism, reliability, and punctuality
About the Company:
We are a global leader in pest control, hygiene, and indoor plant care. Our team values passion, dedication, and teamwork to protect people, enhance lives, and preserve our planet.