**Job description**:
**About the Company**:
We are proud to partner with Miele Australia, an independent family-owned company who have been in operation for over 120 years. Miele are the industry leader in terms of product innovations and business models with a focus on sustainability. Miele offer a range of products and pride themselves on the performance, quality, durability and service of their products. Customers around the world remain loyal to the Miele brand.
**The role**:
Our people are the heartbeats of our organisation and are empowered to bring their authenticity to the workplace. Our culture of collaboration drives our diverse way of thinking and passion for continual evolution. We are Immer Besser.
You will be set up for success With 2 weeks classroom-based training, 2-3 weeks of side-by-side support and ongoing coaching
**Your responsibilities will incorporate**:
- Delivering an exceptional experience and enjoy interacting with customers to identify their needs;
- Creating a simple and brilliant customer experience, offering solutions that best meet the customers' needs; you're not afraid to get in and do some troubleshooting on basic technical issues;
- Building strong relationships and confidently coach customers through technical issues
- Management and first call resolution of customer concerns
- Proactively maintain an up to date knowledge of all products and services to ensure a superior experience for the consumers
**To be considered for this position you will demonstrate the following capabilities**:
- People who have Customer Service experience; whether that is working in a contact centre, hospitality or retail
- Proven experience in solving problems;
- The ability to build customer relationships quickly
- Can learn and use new systems rapidly;
- Excellent listening skills along with a friendly personality, team player and a genuine desire to help people; and
- The proven ability to meet KPI's
**Benefits**:
- Staff Discounts on products
- The office is located at the Caribbean Park, World-Class business destination, surrounded by parklands and walking tracks creating a healthy and inspiring environment.
- Secure onsite free car parking
- Onsite childcare facilities
- Other onsite facilities include Gym and Café
- 7pm and Saturday 9am-5pm. With a rotational roster you will work one Saturday every 4 weeks. Working from home flexibility (max 2 days) will be offered after 3 months based on performance