Exciting opportunity for an experienced Service Advisor to join the team at City Toyota in Northbridge, WA. In this full-time role, you will be the primary point of contact for customers, providing exceptional service and support throughout the vehicle maintenance and repair process.
What you'll be doing
Greet and engage with customers, understanding their needs and expectations
Inspect vehicles and provide accurate cost estimates for required repairs
Liaise with the workshop team to ensure timely and efficient service delivery
Maintain detailed records of all customer interactions and repair work
Proactively identify any additional services or parts customers may require
Handle customer inquiries and complaints in a professional and courteous manner
Support the broader sales and aftersales team as needed
What we're looking for
Proven experience as a Service Advisor or similar customer‐facing automotive role
Strong technical understanding of vehicle maintenance and repair processes
Excellent communication and interpersonal skills, with the ability to build rapport with customers
Exceptional attention to detail and ability to multitask in a fast‐paced environment
Commitment to providing outstanding customer service
Familiarity with Toyota products and services is highly desirable
What we offer
At City Toyota, we are committed to creating a positive and rewarding work environment for our employees. This role offers excellent remuneration, ongoing training and development opportunities, and access to a range of employee benefits including health and wellbeing initiatives.
About us
City Toyota is a leading Toyota Dealership in Western Australia, dedicated to delivering exceptional customer experiences. As an authorised Toyota dealer, we pride ourselves on our technical expertise, commitment to quality, and strong reputation within the local community.
Apply now to become part of the City Toyota team and take your career to the next level.
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