Business Solutions Expert
This position is a 12-month contract opportunity with the potential for extension or hire.
The role will be hybrid, requiring three days on-site in Charlotte and the remaining time working remotely.
SAP ISU FICA expertise is essential for this position.
Key Responsibilities:
* Support SAP FICA module – production support, testing, and minor system enhancements.
* Provide business support for Contract Accounts Receivable and Payable (plus others as assigned): Security Deposits.
* Triage and troubleshoot incidents, identify and propose solutions or workarounds, and open/monitor vendor tickets as applicable. Perform root cause analysis on problems.
* Prioritize changes and communicate status to stakeholders.
* Identify improvement opportunities related to SAP.
* Conduct data gathering and analysis to understand business strategy requirements.
* Evaluate current business processes to identify areas of improvement or system inefficiencies and develop innovative solutions that increase customer satisfaction and align with business strategy requirements.
* Understand and negotiate needs and expectations of multiple stakeholders by developing effective communication processes to keep others up-to-date on project results.
* Ensure compliance with change management processes when moving configurations into production.
* Mentor other analysts and assign/monitor work.
* Assess business needs utilizing structured requirement processes (gather, analyze, document, and manage changes) to assist in identifying business priorities and advise/provide recommendations on options.
* Develop, write, and communicate business requirements and functional/technical specifications for the implementation of business solutions. Maintain specifications going forward in Solution Manager.
* Perform related duties and responsibilities as assigned.
Requirements:
* Regular and predictable attendance.
* W-2 employment only.
Preferred Qualifications:
* Experience with data migration and conversion.