About Us
Let's create a more sociable future together. At Endeavour, we're totally into what we do. With a portfolio that includes Dan Murphy's, BWS, ALH Hotels, Pinnacle Drinks and more, we love to bring people together. Together we share our passion for our products and industry; it's what inspires us to dream big, and continue to create new experiences for our customers and teams across Australia. If you thrive on positive energy, we want to meet you!
About The Role
* Be uniquely you, come as you are
* On-site working all 5 days (work from our Sydney-based Barangaroo office)
* Team discounts across Endeavour Group
* The EUC Technical specialist will be responsible for providing timely and effective technical support to end users, both in-person (walk-ins) and remotely.
* The role ensures users receive assistance with hardware, software, and system-related issues, helping to maintain smooth business operations through efficient problem resolution and excellent customer service.
* Primarily tech desk support for the Barangaroo office, and the face of IT in the office and the primary support onsite every day.
* Communicating with people and providing amazing ICT customer service.
* In-person/phone/email support and responding to support tickets (ServiceNow ticketing system) from our customers.
* Setting up and supporting computers, meeting rooms, printers, etc.
* Audit meeting rooms to ensure they are ready for use and provide software and hardware end-user support to consumers.
* Undertake routine maintenance of Endeavour group-owned technology equipment.
* Liaise with 3rd party vendors to arrange warranty repairs of hardware.
* Have a friendly, easygoing personality with excellent analytical and troubleshooting skills.
* Conduct site visits and offer IT support to local ALH hotels, EGL Depot and the wider EGL business.
* Provide exceptional customer service with patience, empathy, and understanding.
* Maintain Asset and Configuration management.
* Staff training, development, and maintenance of procedural documentation and user guides.
What We Need From You
* Strong troubleshooting skills and in-depth knowledge of computer hardware and related software and operating systems.
* Experience in installing and troubleshooting hardware technologies.
* Effective oral and written communication with a history of discussing and solving issues with technical and non-technical individuals.
* Quick at learning and love tackling technical challenges.
* Willingness to learn new skill sets with a can-do attitude.
* Experience in desktop support, Windows OS, meeting room technologies.
* Microsoft Endpoint Management experience.
* Microsoft Active Directory experience.
* Dedication to customer service & SLA incident management.
Desired
* Familiarity with end-user device hardware & software.
* Enjoy working as a team and have brilliant problem-solving skills.
* Mobile iOS/Android apps experience.
* Understanding of ServiceNow service management toolset.
* InTune, Google MDM & apps, Meraki understanding.
Benefits
* An exclusive discount card for our ALH Hotels pubs & accommodation, BWS, Dan Murphy's and other Endeavour Group brands. Through our partnership with Woolworths, you'll also enjoy discounts at Woolies supermarkets and BIG W.
* As a valued member of the team, your health and wellbeing is our top priority. You will have access to a range of free services to help you live well and support your physical, mental and financial wellbeing.
* Endeavour Group is full of opportunities – use our dedicated learning and development options to grow an idea, yourself, and your career. This is just the start, so dream big.
* Find out more about our range of benefits and discounts here.
Endeavour Group is committed to fostering a diverse and inclusive workforce, believing that different perspectives drive innovation and better outcomes.
We value being a workplace where everyone's welcome – if you meet a number of the requirements (and not all), we encourage you to apply.
We're all about creating a more sociable future – for our customers and each other. If this job excites you – and you're close-enough on the requirements, reach out, we'd love to hear from you.
Learn more about working with us on LinkedIn or at endeavourgroupcareers.com.au.
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