As a key member of the State Communications Centre, this role plays a pivotal part in ensuring exceptional service provision and operational efficiency.
Key Responsibilities:
* Provide supervision and direction to the Call Taker and Dispatch teams
* Ensure compliance with national standards and operational policies
The successful candidate will possess strong leadership skills, excellent communication abilities, and a deep understanding of the complexities of emergency response operations. They will be able to work effectively in a fast-paced environment, making informed decisions and prioritizing tasks to achieve optimal outcomes.
Leadership and Communication Skills:
* Strong leadership skills with the ability to motivate and guide team members
* Excellent communication skills, both written and verbal
Operational Knowledge:
* Deep understanding of emergency response operations and protocols
* Ability to analyze complex situations and make informed decisions
Teamwork and Collaboration:
* Ability to work effectively as part of a high-performing team
* Collaborate with colleagues to achieve common goals and objectives
Professional Development:
* Opportunity to develop leadership and communication skills through training and mentorship
* Access to professional development programs to enhance career growth and advancement
Benefits:
* Competitive salary package
* Comprehensive leave entitlements, including study leave and professional development support
* Salary packaging options to maximize take-home pay
Requirements:
* Certificate 4 in Ambulance Communications or equivalent qualification
* Registration/licences essential for the role must remain current and valid at all times
Desirable Qualifications:
* Accreditation in AMPDS
* Qualifications in Leadership or equivalent
Application Information:
* Applications from recruitment agencies will not be accepted
* Applicants should refer to the Statement of Duties and Application Guide for more information