The Opportunity
Join our united Apprentice Connect Provider division, Australia's largest single provider, and be part of our thriving mentoring services team.
Based in our Albany office in WA, this dynamic Customer Service Officer – Mentoring Services role involves inbound and outbound calls to provide support and mentoring to our apprentices, trainees and clients, as well as various administration and compliance tasks.
The purpose of this highly rewarding role is to assist the apprentices, trainees and employers to complete their Australian Apprenticeships by guiding them through challenges and obstacles, offering encouragement, and helping them reach their career goals – with a strong focus on young people from diverse backgrounds.
About you
You will bring your passion for customer service along with:
* Ability to build relationships with internal teams and various external stakeholders including apprentices, employers, and parents/guardians
* Strong listening skills, and excellent oral and written communication skills
* Strong problem solving skills and ability to interpret and assess information
* Previous experience in social work, mental health support, reception or customer service highly regarded
Find your ME at MEGT
At MEGT, we are a proud Australian not-for-profit that's helped over one million people kickstart amazing careers since 1982!
We're proud to be certified Great Place to Work – and we live it every day. We support work-life balance and offer great benefits to help you thrive:
* Hybrid & flexible working options
* 14 weeks paid parental leave after 6 months
* $500 My Benefits voucher referral bonus
* 3 paid Christmas close-down days
* Buy or cash out extra annual leave + 17.5% leave loading
* Pro-rata long service leave after 7 years
* Salary packaging available (non-PBI)
* Professional development & study support
* Travel, retail, entertainment and health insurance discounts
* Employee Assistance Program (includes Nurse on Call)
The MEGT Commitment
At MEGT, people are at the heart of everything we do. Our values—United, Savvy, Trailblazers, and Thrive—guide our culture and the way we work.
We are an Equal Opportunity Employer and Child Safe Organisation, committed to a safe, inclusive, and diverse workplace. We welcome applicants of all backgrounds, including women, First Nations People, veterans, individuals with disability, and people from minority groups. Learn more about our commitment here.
How to Apply
Ready to find your ME with MEGT? Click 'Apply' to submit your application.
If you need support with your application, would prefer to apply in another format, or have questions about the role, please contact our Talent Acquisition Team at recruitment@megt.com.au or call 1300 634 863.
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