About the Role
Atherton Aquatic Centre is seeking an enthusiastic and organised Swim School Administratorto join our team. This is a fantastic opportunity to play a central role in a vibrant aquatic community, supporting hundreds of local families across two sites - Atherton Aquatic Centre (your primary base) and the Mareeba swim school.
You will be the operational backbone of our swim school, managing everything from enrolments and customer service through to rostering our swim teachers and casual staff. The Mareeba site is supported remotely, so while your day-to-day presence will be at Atherton, you will keep administration running smoothly across both locations via phone, email, and our management systems.
We know that experienced swim school coordinators are rare in regional Queensland. That's why we're looking for someone with strong administration, customer service, and coordination foundations who is ready to grow their knowledge of the aquatic industry over time. If you're organised, people-focused, and ready to build a career in swimming, we want to hear from you.
Key Responsibilities
• Coordinate swim school enrolments, class bookings, and waitlists across Atherton and Mareeba
• Build, manage, and publish rosters for swim teachers and casual staff
• Provide exceptional customer service to members and families in person, by phone, and via email
• Process payments, handle cash, and reconcile daily transactions
• Maintain accurate student records and generate reports using our management software
• Provide remote administrative support to the Mareeba swim school including enquiries, enrolments, and communications
• Data entry and database management across both sites
• Assist with communication to swim school families including newsletters and updates
• Support the broader swim school team with general coordination and administrative tasks
What We're Looking For
• Proven experience in an administration, coordination, or customer service role
• Excellent communication and interpersonal skills
• Strong attention to detail and data accuracy
• Comfortable learning new software
• Ability to manage competing priorities in a busy environment
• Cash handling experience
• A genuine interest in the aquatic industry and community sport
• Applicants must have the right to live and work in Australia on a permanent and unrestricted basis
• Current Blue Card (Working with Children Check) or willingness to obtain one
Desirable
• Willingness to complete a Learn to Swim (LTS) teaching qualification
• Any prior experience in a swim school, sporting club, or recreation facility is a bonus, but absolutely not required
Your Growth Pathway
As you settle into the role and develop your understanding of our swim school programs, we will actively support you to:
• Complete a nationally recognised Learn to Swim (LTS) teaching qualification
• Gain a thorough understanding of swim school program delivery, lesson structures, and student progression
• Grow into a Senior Swim School Coordinator as your skills and aquatic knowledge develop
We are committed to investing in the right person for the long term. Your growth is our growth.
Hours of Work
This is a full-time position on a 76-hour fortnight roster. Working hours are structured across a rotating fortnightly schedule including one Saturday in two.
Note: Standard day shifts are approximitly 8:30am – 5:30pm & Saturdays till midday.
What We Offer
• A supportive and friendly team environment
• A genuine career pathway to Swim School Coordinator
• Employer-supported training including Learn to Swim
• Ongoing professional development and upskilling
• Complimentary access to all Marlin Coast Swimming & Fitness (MCSF) facilities
• Staff discounts on MCSF programs and services
• $65,000 base salary per annum
• A meaningful role contributing to swim safety in our community
How to Apply
To apply, please submit your resume and a cover letter addressing the key requirements of the role to:
Atherton Aquatic Centre is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Only shortlisted applicants will be contacted.