Direct message the job poster from Allied WorldwideThe IT Site Support Engineer is responsible for providing technical support and operational oversight of end-user computing, infrastructure, and site IT services at the Sydney, NSW location. This role ensures seamless IT operations, hardware/software management, and collaboration with global teams and vendors to deliver high-quality technical support. The ideal candidate must have very good English-speaking skills and be hands-on to assist the server team when required.Key Responsibilities:End-User & Desktop Support:Provide onsite and remote IT support for desktops, laptops, mobile devices, iPads, printers, and other peripherals.Manage IMAC (Install, Move, Add, Change) services for hardware and software, ensuring efficient deployment and configuration.Offer Break/Fix support, troubleshooting, and resolving issues related to hardware, software, networks, and applications.Deliver remote support for users working from different locations, ensuring minimal downtime.Work with users to file complaints and escalate lost or damaged device issues as needed.Work with support team to set up the Local printerHelp users by desk phones and Intune EnrollmentExcellent all-round knowledge of Windows Desktop Operating Systems, with recent support experience in Windows 10 and 11Imaging and reimaging of LaptopsManage device provisioning and de-provisioning, ensuring proper setup, configuration, imaging, and decommissioning.Maintain and update the IT asset inventory for desktops, laptops, printers, and network devices at the site.Coordinate with local vendors to get quotes for new devices and work with procurement teams to release purchase orders.Follow standard processes for purchasing, maintenance, and disposal of IT assets.Infrastructure & Network Support:Provide technical support for local IT infrastructure, including servers, LAN switches, and corporate mobile devices.Coordinate with network teams to resolve connectivity issues and ensure business continuity.Work with vendors and internal teams to upgrade legacy hardwareAssist the server team hands-on for any hardware-related support needed.Provide technical support for video conferencing systemsWork closely with vendors to ensure smooth operation and maintenance of video conferencing tools(Microsoft teams room)Support voice solutions, including desk phones, softphones, and VoIP systems, ensuring seamless communication.Work with offshore and service desk teams to ensure timely resolution of IT requests and incidents.Create and manage support tickets with vendors like HP, Microsoft, and other third-party service providers when required.Ensure proper documentation and escalation of issues through appropriate IT support channels.Continuously review and improve IT processes, standards, and service delivery.Role Expectations & Required Skills:Very good English-speaking skills to communicate effectively with global teams and stakeholders.Excellent customer service skills and ability to communicate technical issues in non-technical terms.Strong troubleshooting and problem-solving skills with L2 expertise.Ability to handle service requests and issue resolution in a fast-paced environment.Strong documentation skills and ability to maintain IT asset records.Familiarity with vendor management, procurement, and contract handling.Ability to analyze and solve complex desktop issues, ensuring system stability and minimal downtime.Seniority levelSeniority levelEntry levelEmployment typeEmployment typeContractJob functionJob functionInformation TechnologyReferrals increase your chances of interviewing at Allied Worldwide by 2xSign in to set job alerts for “Desktop Support Specialist” roles.Sydney, New South Wales, Australia 1 month agoParramatta, New South Wales, Australia 3 weeks agoSydney, New South Wales, Australia A$65,000.00-A$68,000.00 3 weeks agoHomebush, New South Wales, Australia A$20.00-A$35.00 3 weeks agoSydney, New South Wales, Australia 4 days agoWarriewood, New South Wales, Australia 1 week agoSutherland, New South Wales, Australia 3 days agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 weeks agoSydney, New South Wales, Australia 2 days agoDedicated Linux Desktop & Devices Support Engineer - SingaporeWe’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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