* Permanent part-time role available across Westpac's Maroochydore branch
* Genuine opportunity to begin a long-lasting career
* Maintain a perfect work / life balance in this part-time role
* Hours: 22.5 hours per week 8.30am – 4.30pm Mon, Tue and Fri
What's the role?
As a Teller, you will be the first point of contact for customers visiting our branch and will work to create a welcoming and supportive experience from the moment they walk in. You will engage in meaningful conversations to uncover their needs, utilising your knowledge of Westpac's financial products and services to support their holistic banking needs. By addressing their everyday banking queries and referring them to the right specialists in Home Loans or Business Banking, you will help ensure each customer receives tailored support and guidance. No two days are the same, and each interaction is an opportunity to make a genuine difference in our customers' financial wellbeing!
* Assist customers with banking transactions including cash deposits and withdrawals
* Maintain accurate cash handling and ensure end-of-day balancing
* Educate customers on digital platforms such as online banking and our award-winning mobile app
* Identify opportunities to improve customers' financial wellbeing through tailored solutions
* Ensure compliance with regulatory requirements and internal policies
This is a part-time branch-based role and the hours are 8.30am – 4.30pm Monday, Tuesday and Friday.
What will I need?
* Customer Service Experience – ideally in a customer-facing role
* Numerical Skills – proficiency in handling cash and an ability to complete financial transactions with accuracy
* Personality – an energetic personality coupled with a genuine passion for helping people
* Resilience – ability to remain calm and composed whilst handling challenging situations
* Adaptability – a will to learn and adapt to new banking procedures and technologies
If you have no banking experience, you will receive comprehensive training on our banking products and services, enabling you to flourish in your new role.
We welcome everyone – no matter your age, gender, background, or abilities. We also provide additional support to welcome our veterans, Indigenous Australians and neurodiverse community.
Our Promise to You
We're obsessed with becoming our customers' #1 banking partner for life and we're looking for people who are passionate about helping us achieve that goal. In return, we're committed to making Westpac Group the best place to work in the country.
* Special offers on banking products and discounts from top brands, including generous employee-only mortgage rates!
* A variety of leave options including Culture, Lifestyle and Wellbeing leave.
* Tailored learning and development opportunities to help you grow your career within the bank.
* Lots of opportunities to give back to the community by getting involved in our many volunteering initiatives.
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