Customer Success Manager I Senior Manager I Fully Remote I Coaching Business
Farm Owners Academy is growing, and we’re looking for a high performing Customer Success Manager to own and improve the member experience across all FOA programs.
What We Offer
- Remote Work – Work-from-home flexibility.
- Attractive Compensation – 120-150K pa plus super, based on experience
- Purpose-Driven Work – Be part of a mission-driven organisation making a tangible difference for farming families across Australia
- Flexible schedule – full time 40-hour week (we would consider part-time for the right candidate - 32 hours per week across 4 days)
- Travel Opportunities – Join us for 2–3 member events across Australia each year, along with our annual planning retreat
- Supportive Culture – We are keeping the team spirit strong through regular online check-ins. The whole business comes together, in person, multiple times per year
- Career development – Access world-class leadership coaching to help you thrive and grow in your role
- Start Date: ASAP (adaptable for the right candidate)
Important: Due to the high volume of applications we can’t take calls—rest assured we review and respond to every application, and everything you need to know is right here in the ad.
About Us
Farm Owners Academy, established in 2015, is a leading education and coaching organisation that empowers farming families to develop the business skills they need to build thriving farms and fulfilling lives. We do things differently here - from our remote work environment to our focus on personal growth, all while fostering a supportive and collaborative community and team culture.
About The Role
This role puts you at the heart of FOA’s impact — leading the member experience across all programs as a key member of the Senior Leadership Team, reporting directly to the CEO.
We offer a range of short courses, as well as our flagship program, the Platinum Mastermind – a three-year coaching journey that helps farming families achieve financial freedom and build successful businesses and fulfilling lives.
This program is delivered through in-person events, online coaching, mentoring, and annual benchmarking. Throughout the journey, members become part of the FOA Family – with community and connection at the heart of everything we do.
With the support of our 30+ dedicated coaches and consultants, your role as Customer Success Manager is to own and continuously enhance the member experience across all FOA programs – ensuring our members achieve big results while feeling deeply supported and connected to our community.
You’ll Succeed in This Role If You…
- Have 3+ years experience leading a team of 5+ direct reports
- Are a proven leader in customer success, you bring 2+ years in customer service or customer experience, ideally within coaching, consulting, or adult education
- Have proven experience in coaching, training, or adult education environments
- Are process-driven, passionate about refining systems, improving efficiency, and enhancing member success
- Care deeply about member results and know how to link customer outcomes to business growth
- Can zoom in and out – equally comfortable analysing detailed customer feedback and stepping back to identify big-picture trends, then turning insights into meaningful action
- An open communicator who actively listens and builds trust with our customers and internal teams
- Calm, resilient, and composed under pressure, inspiring others through leadership by example
- Have a connection to, or appreciation for, the agriculture industry
Location
As this is a work-from-home role, you’ll need:
- A quiet home office space free from distractions
- Confidence using Zoom, Slack, CRMs, and other online platforms
Ready to apply?
Click the Apply Now button to tell us a bit more about yourself, answer some questions, and send us your CV and cover letter.
Important: Due to the high volume of applications we can’t take calls—rest assured we review and respond to every application, and everything you need to know is right here in the ad.
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📌 Customer Success Manager I Senior Manager I Fully Remote I Coaching Business
🏢 Farm Owners Academy
📍 Alice Springs