A Customer Service Role with a Difference
We are seeking a Guest Service Agent to join our team, who will be responsible for crafting memorable moments through exceptional customer service and being a brand ambassador.
Key Responsibilities:
* Crafting Memorable Moments: Delivering exceptional customer service and creating lasting impressions on our guests
* A Brand Ambassador: Representing the hotel's values and standards at all times
* Mastering the art of auditing and database wizardry: Ensuring accurate records and efficient operations
* Ensuring peace of mind: Maintaining a safe and secure environment for our guests and colleagues
* Swiftly addressing guest inquiries and special requests: Providing tailored solutions and exceeding guest expectations
Requirements:
* Proven track record in a comparable position with flexible weekend and overnight availability
* Full Australian working rights (at least 6 months) and reside in the Perth Metropolitan Area
* Confident and bubbly personality, with an aptitude for hospitable service, leadership, teamwork, and patience
* Strong English writing, reading and speaking communication, with a bonus for those who are multilingual
* Tech-Savvy Precision and Confidentiality: Mastering technology with a keen eye for detail and data security
Benefits:
* Grow your Career: Opportunities to advance to Team Leader or Supervisor roles
* Personal Development programs: Designed to support you at every step of your career
* Team Member Travel Program: Discounted hotel nights from $70 per night around the world
* Smart uniform provided and laundered
* Complimentary fresh and healthy meals when on-duty catering
* A chance to make a difference through Corporate Responsibility programs
* 25% off Food and Beverages (subject to individual outlets)
* Modern and inclusive Team Members areas
* Recognition non-stop all year long