Service Account Representative ACT/Southern NSW
Apply for the Service Account Representative ACT/Southern NSW role at Otis Elevator Co.
Date Posted:
Country: Australia
Location: LOC7005 : Unit 43, 25 Val Reid Crescent, Hume ACT 2620, Australia
At Otis, it's our people who make us different. Join the Otis family, where collaboration, innovation, and empowerment help each individual and the company reach new heights.
We are currently looking for a sales‑focused Service Account Representative to be based in our Canberra, ACT office. In this role, you would be responsible for selling the OTIS lift and escalator range of maintenance products and services and maintaining good customer relationships for all accounts assigned to your portfolio with the aim of growing the Service business in the respective area. You are excited about proactively maintaining regular face‑to‑face contact with Otis customers and ensuring that all selling activities, including prospecting, presenting, proposing, tendering, securing, and processing, meet the OTIS standards and customer requirements.
* Permanent / Full‑Time role
* Reports to Operations Manager
What We Offer
* Competitive base salary and car allowance
* Quarterly paid Service Sales incentive
* Access to funded study schemes such as our industry‑leading Employee Scholarship Program
* A culture that encourages innovative ideas and appreciates our talent is the key to our success.
Key Responsibilities
* Achieve Service sales targets in accordance with the individual plan and defined submission activities.
* Provide daily, professional, value‑based account management to key and national accounts within the portfolio and product proposals.
* Proactively maintain regular face‑to‑face contact with Otis customers.
* Provide timely, accurate forecasts and reports to management and ensure the designated service portfolio has reduced exposure to out‑of‑tenure agreements.
* Achieve in‑warranty conversion targets and unit growth objectives to expand the portfolio unit count and revenue base.
* Organize, prepare, and deliver customer presentations promoting the features and benefits of Otis's products and services, resulting in direct sales with new and existing customers.
* Act as a facilitator between the customers and the Operations team and assist with developing and implementing solutions to customers' vertical transport needs.
* Support the wider business requirements by identifying, actively introducing, and collaborating for Modernisation sales success within the portfolio.
What You Will Need To Be Successful
* Have a minimum of 5 years' experience in frontline sales or key account management.
* Those with experience in the elevator and escalator industry will be preferred.
* A valid current driver's licence.
* Have strong business acumen and is results‑oriented.
* Be able to manage several accounts, be customer‑focused, and anticipate client needs. Works well in a team.
* Has the ability to liaise and influence all levels of stakeholders within the organisation and possesses strong relationship‑building skills.
* Good knowledge of using technology, including mobile applications and computer‑based reporting systems (Word, Excel, Email, Internet, database management) to analyse data and trends.
* Strong written and verbal communication skills.
Come and join OTIS today and help us Build What's Next If you live in a city, chances are we will give you a lift or play a role in keeping you moving every day. OTIS is the world's leading elevator and escalator manufacturing, installation, and service company. We move 2.4 billion people every day and maintain approximately 2.4 million customer units worldwide, the industry's largest Service portfolio. You may recognise our products in some of the world's most famous landmarks including the Eiffel Tower, Empire State Building, Burj Khalifa and the Petronas Twin Towers We are 72,000 people strong, including engineers, digital technology experts, sales, and functional specialists, as well as factory and field technicians, all committed to meeting the diverse needs of our customers and passengers in more than 200 countries and territories worldwide. We are proud to be a diverse, global team with a proven legacy of innovation that continues to be the bedrock of a fast‑moving, high‑performance company.
When you join OTIS, you become part of an innovative global industry leader with a resilient business model. You'll belong to a diverse, trusted, and caring community where your contributions, and the skills and capabilities you'll gain working alongside the best and brightest, keep us connected and on the cutting edge. We provide opportunities, training, and resources that build leadership and capabilities in Sales, Field, Engineering and Major Projects and our Employee Scholar Program is a notable point of pride, through which OTIS sponsors colleagues to pursue degrees or certification programmes.
Today, our focus more than ever is on people. As a global, people‑powered company, we put people – passengers, customers, and colleagues – at the centre of everything we do. We are guided by our values that we call our Three Absolutes – prioritising Safety, Ethics, Quality in all that we do. If you would like to learn more about environmental, social and governance (ESG) at OTIS click here.
Become a part of the OTIS team and help us #Buildwhatsnext
OTIS is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other protected class according to applicable law. To request an accommodation in completing an employment application due to a special need or a disability, please contact us at .
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Seniority level
* Mid‑Senior level
Employment type
* Full‑time
Job function
* Sales and Business Development
* Industries: Consumer Services
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