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User Experience Designer
role at
Balance Recruitment and Balance Consulting
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Leading Recruiter of IT Talent with Balance Recruitment in Sydney
Leading player in the Financial Services space needs your experience as a User Experience/ Service Designer to play an integral role in a payments project.
City based role - Hybrid work style
Our client, a leading player in the financial services space, is seeking a talented User Experience/Service Designer to join their team to play an integral role in a payments project. This role offers an exciting opportunity to shape and map the customer journey, ensuring a smooth and engaging experience throughout the migration process.
You will start this project on an initial 4-month project with a high likelihood of it extending for another 12.
The role will see you:
Develop and document end-to-end user journeys for the program.
Conduct customer interviews and research to gather insights and validate design decisions.
Create wireframes, prototypes, and service blueprints using Figma.
Collaborate with cross-functional teams to align design solutions with business objectives.
Identify pain points and opportunities to enhance customer experience.
Become the SME on the customer journey and lead journey showcases with executives.
You will bring to the role:
Proven experience in service design, customer journey mapping, and UX design.
Proficiency in Figma and other design tools.
Strong background in financial services and payments.
Experience working on a migration project will be a real plus.
Excellent communication and stakeholder engagement skills are required.
If this sounds like your next assignment, then please forward your resume to Marilyn Lennon
Balance Recruitment is committed to equal opportunity employment. We celebrate diversity and encourage people from all sections of our community to apply for this role.
Seniority Level
Mid-Senior level
Employment Type
Contract
Job Function
Design
Industries
Financial Services and Banking
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