Summary:
* This role involves working with enterprise customers to commercialize and support the Windows on Snapdragon compute product.
About the Role
As a Senior Field Application Engineer, you will be responsible for assisting customers with technical guidance on product features and enabling quick adoption. You will also resolve technical issues with Windows on Snapdragon products and work closely with customers and technology teams to provide solutions and resolutions in a timely manner.
You will analyze and root cause application issues on customer software/hardware systems, engage with customers to understand their design requirements, provide training, and publish documents. Additionally, you will interact with Subject Matter Experts to ensure the quality and accuracy of new features.
Your primary objective will be to drive the successful deployment of Windows on Snapdragon products within enterprise customers.
Key Responsibilities
* Support the execution of Qualcomm's Worldwide Compute Go-To-Market strategy
* Collaborate with Commercial Territory Sales and Channel teams to deliver deep technical engagements with IT implementers and assist with device evaluations, pilots, and proof-of-concepts
* Provide technical guidance to enterprise customers on product features and enable quick adoption
* Resolve technical issues with Windows on Snapdragon products around peripherals, stability, multimedia, etc.
* Analyze and root cause application issues on customer software/hardware systems
* Engage with customers to understand their design requirements, provide training, and publish documents
* Interact with Subject Matter Experts to ensure the quality and accuracy of new features
Requirements
* Bachelor's degree in Engineering, Information Systems, Computer Science, or related field and 4+ years of Software Applications Engineering, Software Development experience, or related work experience
* Strong knowledge of C/C++ programming and experience with embedded HLOS & networking a plus
* Experience with UEFI architecture and development (PEI, DXE, UEFI)
* Familiarity with Windows OS such as Windows drivers development or Windows debugging, or familiarity with Windows command lines tools such as PowerShell
* 2+ years of experience with Programming Language such as C, C++, Java, Python, etc.
* 1+ year of experience with debugging techniques
Preferred Qualifications
* Technical sales management expertise, the ability to manage change, and the desire to operate effectively across organizations and customers
* Experience building complex solutions and driving new device adoption in Commercial accounts
* Experience in support of launching new technologies/products
* Ability to communicate, educate, and evangelize both internally and externally
* Excellent communication and people skills